Residences Concierge

Four Seasons; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Training and development opportunities

Complimentary accommodation at other hotels

Complimentary employee meals

Job summary

Four Seasons in Kuala Lumpur seeks a Residences Concierge to deliver exceptional service to homeowners, residents, and guests. Your role involves responding to requests, maintaining service quality, and ensuring guests receive personalized attention.

Candidates should have experience in luxury service settings and be proficient in English and Bahasa Malaysia. A competitive salary and benefits package are part of the offer, emphasizing the importance of a team-oriented environment.

Qualifications

• 2 to 3 years of experience in a luxury hotel or residential environment preferred.
• Excellent reading, writing, and oral proficiency in English.
• Must be fluent in Bahasa Malaysia.

Responsibilities

• Handle owner and resident interactions with high hospitality levels.
• Process packages, messages, and mail accurately.
• Maintain updated desk collateral and information.
• Provide information and reservations for local activities.
• Assist during emergencies and with resident updates.

Skills

Guest service affinity

Interpersonal skills

Microsoft applications

Property management systems

Education

SPM level or above

Job description

Residences Concierge

The Residences Concierge will respond to a wide variety of homeowner, resident and guest requests by accurately assessing and responding to the owners, residents or their guests’ needs, then adding personal recommendations and touches to achieve maximum customer satisfaction while adhering to Four Seasons standards of service. The Concierge has a complete working knowledge of all products served by the Residences and ensures that all the details of service are performed properly and that every guest receives the highest quality of service.

The role is based at Four Seasons Hotel Kuala Lumpur, located in the Golden Triangle neighborhood of Kuala Lumpur.

What You Will Do

• Handles all owner and resident interactions with the highest level of hospitality and professionalism, accommodating requests whenever possible.
• Processes packages, faxes, messages, mail and other items that may be either outgoing or incoming in an accurate and timely manner and keep track as necessary.
• Works harmoniously and professionally with co‑workers and supervisors, handling additional requests as needed.
• Assures that desk collateral and information for residences, hotel, restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city and establishes close contacts with preferred vendors in these areas to provide information, ticketing, and reservations for owners, residents and guests.
• Utilizes a variety of software programs to accurately input special arrangements and to assure proper billing.
• Assists during all emergencies and will provide an updated list of residents, including disabled and elderly residents when necessary.
• Supports the Guest Services and Pool/Fitness Attendant positions as needed during peak times, or during higher-than-expected levels of business, as directed by Supervisors or Manager.

What You Bring

• SPM level or above.
• 2 to 3 years of experience working in a luxury hotel or residential environment will be preferred, or relevant experience working in another luxury/high‑service oriented environment.
• Essential skills in Microsoft applications, computer literate and property management systems are advantageous.
• Poses an affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Visa sponsorship: Not available for the role. Due to strict work permit regulations, the position is applicable to local candidates or Malaysian Permanent Resident status holders only. Only successful candidates will be contacted.

What to Expect

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.