Cloud Service Engineer (Fresh Graduate Opportunity)

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Guidance & training provided

Job summary

Huawei Technologies (Malaysia) Sdn. Bhd is seeking a fresh graduate to join the Huawei CLOUD Computing technical support team in Kuala Lumpur. Responsibilities include handling tickets, calls and emails, performing root cause analysis, and coordinating with engineers to meet customer performance requests.

The role offers training and a shift-based schedule. Degree in CS/IT is required, with knowledge in Linux, cloud basics, networking, and related technologies; HCIP/HCIE credentials are a plus.

Qualifications

• Degree in Computer Science, Information Technology or equivalent.
• Good communication and customer service skills.
• Willing to work in shifts.
• Added advantage for HCIP/HCIE or related cloud certifications.
• 2 years call center experience with Voice/CCTV/Video Conference is a plus.

Responsibilities

• Provide Huawei CLOUD Computing technical support.
• Provide technical and solution support to customers and partners through tickets, telephone, email, and meetings.
• Troubleshoot and perform root cause analysis; handle service tickets per SLA and templates.
• Interface with engineering partners and on-site engineers to fulfill customer requirements.
• Develop service FAQs and cases based on service requirements and share with others.

Skills

Linux

Cloud fundamentals

Networking

Security knowledge

Big data

AI

Database

Coding experience

Education

Bachelor's degree in CS/IT

Tools

Docker

Job description

Fresh graduate who is going to graduate in year 2026.

Job Descriptions

Responsible for provide HUAWEI CLOUD Computing technical support.

Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.

Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.

Interface with engineering partner/on-site engineer to fulfill customer function and performance request.

Develop service FAQs and cases periodically based on service requirements, and share with others.

Requirements

Degree in Computer Science, Information Technology or equivalent.

Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.

Added Advantages for HCIP/HCIE or other related cloud certifications.

Good communication and customer service skills and the ability to work in a collaborative team environment.

Experience in call center for Voice, CCTV and Video Conference product with 2 years similar experience.

Guidance & training will be provided.

Willing to work in shifts.

*Position is offered by Huawei or Huawei's Service Provider.

Consumer Electronics Manufacturing 1,001-5,000 employees

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei Training information, please refer to the below.

East Asia Network Sdn Bhd: http://www.easianetwork.com.my/

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei Training information, please refer to the below.

East Asia Network Sdn Bhd: http://www.easianetwork.com.my/