Cloud Project - Inside Sales Specialist - ID market

TDCX Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Incentive and Commission Plan

Job summary

TDCX Malaysia is hiring an Inside Sales Specialist to drive short-term sales opportunities and deliver exceptional customer service in a fast-paced environment.

You will assist customers with order placement, share product information, and recommend optimal solutions to meet their needs while maintaining high standards of quality and productivity. Fluency in English and the ability to work with the local market are essential.

Qualifications

• Must have at least a Diploma or degree in any field.
• Fresh graduates are encouraged to apply.
• Excellent English verbal and written communication skills.

Responsibilities

• Close incoming sales opportunities and meet quotas.
• Assist customers with order placement and provide product information.
• Ensure products and solutions meet customer needs.
• Offer high level of service meeting Sales, Quality and Productivity metrics.
• Recognize, document and escalate customer issues per channels.
• Maintain product knowledge through training and up-to-date materials.
• Perform other duties to support the Quality Management System.

Skills

English communication

Problem solving

Analytical thinking

Organizational skills

Independent work

Prioritization

Multi-tasking

Education

Diploma or Degree

Job description

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalation customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently.
• Demonstrates strong investigative ability, internet research, organizational and analytical skills.
• Ability to work and multi-task in a fast-paced and rapidly changing environment.
• Ability to work with a flexible schedule and on shifts as required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as an Inside Sales Specialist