Cloud Operations Engineer I — 24/7 Incident & App Support

SF International; Selangor; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking an IT Application Operation Engineer Level 1 to join our global application support team. This role focuses on the stability, reliability, and performance of cloud infrastructure and business-critical application systems.

The successful candidate will contribute to 7x24 incident management, system operations, and continuous improvement, while supporting overseas business systems and implementing cloud-native solutions.

Qualifications

• Minimum of 2 years of relevant industry experience in cloud or application operations.
• Proficiency in Linux operating systems with hands-on experience in system management and scripting.
• Experience with Java application servers such as Tomcat, Nginx, and Apache, with knowledge of troubleshooting.
• Familiarity with cloud platforms, especially Google Cloud Platform (GCP), including services such as Compute Engine, GKE, VPC, Cloud Load Balancing, Cloud Storage.
• Knowledge of databases, including MySQL and MongoDB, with experience in optimization, backup, and recovery.
• Familiarity with monitoring systems and the ability to develop or customize monitoring solutions.
• Knowledge of ITIL and DevOps practices.
• Strong troubleshooting skills and ability to respond effectively to high-pressure situations.
• Professional proficiency in English; Chinese language skills (especially reading and writing) are added advantages.

Responsibilities

• Responsible for the operation, maintenance, and support of overseas business systems and cloud infrastructure, ensuring stable and reliable service delivery.
• Ensure the stable operation of application systems by identifying risks across architecture, monitoring, capacity, and performance, and driving optimization initiatives.
• Support system and infrastructure changes, ensuring stability throughout the change lifecycle.
• Participate in 7×24 incident management, including monitoring, troubleshooting, escalation, and resolution of application and infrastructure issues.
• Handle major incidents by performing rapid diagnosis, recovery, root cause analysis, and implementing preventive improvements.
• Monitor systems and infrastructure (applications and cloud components), respond to alerts, and manage abnormal events.
• Collaborate with business and technical teams to implement and maintain cloud-native and distributed system solutions.
• Manage service quality through incident tracking, reporting, and analysis (e.g., resolution time, satisfaction rate, and recurring issues).
• Drive operational efficiency improvements by reducing incident volume and implementing proactive prevention mechanisms.

Skills

Cloud operations

Linux

Java servers

GCP

Databases

Monitoring

ITIL/DevOps

English proficiency

Tools

Tomcat

Nginx

Apache

MySQL

MongoDB

Job description

Jora Malaysia is seeking an IT Application Operation Engineer Level 1 to join our global application support team. This role focuses on the stability, reliability, and performance of cloud infrastructure and business-critical application systems.

The successful candidate will contribute to 7x24 incident management, system operations, and continuous improvement, while supporting overseas business systems and implementing cloud-native solutions.