Cloud Middleware Support Engineer

OCBC e2 Power Sdn Bhd; Cyberjaya; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Learning & development opportunities

Community initiatives

Job summary

OCBC e2 Power Sdn Bhd is seeking a Cloud Middleware Support Engineer to join its Global Cloud Middleware team in Cyberjaya. You will support and operate OCBC’s cloud native services, working with OpenShift/K8s, Redis and Kafka to keep applications running reliably.

You’ll collaborate with stakeholders across development and operations, apply problem‑solving to mitigate incidents, and help implement observability, security, and CI/CD practices in a fast‑paced, rotating shift environment.

Qualifications

• Diploma in CS/IT or equivalent required.
• 5+ years managing container platforms and cloud infra (on‑premise or cloud).
• Experience with OpenShift/K8s, Kafka, Redis and observability stacks.

Responsibilities

• Day‑to‑day operations in OpenShift/K8s, Redis & Kafka environments.
• Provide technical support for OCBC Cloud Middleware services and related stacks.
• Apply problem solving to identify root causes and recover services.
• Execute capacity planning and optimize resources.
• Implement security best practices and ensure policy compliance.
• Guide development and operations teams with technical solutions.
• Monitor and troubleshoot OpenShift/Kafka/Redis and apps.
• Maintain monitoring/alerting for clusters and services.
• Support 24/7 Cloud Middleware ops; night/day shifts including weekends/holidays.

Skills

Analytical thinking

Problem solving

Team player

Stakeholder communication

Education

Diploma in Computer Science / Information Technology

Bachelor’s degree in CS/IT (preferred)

Tools

OpenShift/Kubernetes

Kafka

Redis

Terraform

GitOps

CI/CD

ELK/Grafana

Linux

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. [Note that the role involves rotational permanent Night Shift or Day shift]

Job Summary

Be an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native services. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads. As a Cloud Middleware Support Engineer, you will be the go‑to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services. Would you like to learn and use the latest cloud computing technologies? Do you have an interest in helping your stakeholders understand Cloud, address their challenges and drive support‑related projects that improve processes and experiences? If you fit the description, you might be the person we are looking for!

Job responsibilities

Day to day operations in technologies like OpenShift/k8s, Redis & Kafka

Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)

Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.

Perform capacity planning and resource optimization.

Implement security best practices and ensure compliance with security policies.

Provide technical guidance and support to development and operations teams.

Monitor and troubleshoot OpenShift/Kafka/Redis and application issues.

Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters.

Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holidays.

Qualifications/ Requirements

• Basic Possesses at least a Diploma in Computer Science/Information Technology or equivalent.
• Minimum 3 years hands‑on‑experience on supporting both on‑premise and/or cloud infrastructure.
• Knowledge of client‑server, 3‑tier architecture web applications & distributed systems.
• Troubleshoot and resolve technical problems in operating systems (Linux), networking connectivity, storage disks, etc.
• System administration experience with troubleshooting OS, application logs and knowledge of administrative required to address system level issues.
• A good team player and able to work effectively with stakeholders to resolve an issue to closure.
• Exposure to Terraform, GitOps & CI/CD.
• Preferred Bachelor’s degree in computer science/information technology or equivalent.
• Certified in any of these technologies (OpenShift/K8s, Kafka & Redis)
• 5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Terraform, Apache Kafka, Redis, and OpenShift/Kubernetes
• Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability(ELK).
• In depth of understanding of container platforms, application services e.g. Apache Kafka, Redis, and OpenShift/Kubernetes.
• Hands‑on experience with Observability stack/tool like ELK, Grafana.
• Willingness to cross learn and adapt other technologies.
• Strong analytical and problem‑solving skills, ability to stay cool under pressure.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.