Cloud Inside Sales Specialist - ID Market

TDCX Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia, based in Kuala Lumpur, is seeking an Inside Sales Specialist to close incoming opportunities, articulating product benefits to meet short-term quotas and help customers select the best solutions. You will assist with orders, provide product information, and ensure offerings fulfil client needs.

Applicants should have a Diploma or higher and strong English communication. Fresh graduates are welcome, with potential for growth and a performance-based commission plan.

Qualifications

• Requires a Diploma or higher in any field.
• 2 years of related experience is ideal, fresh graduates are encouraged to apply.
• Demonstrates strong problem solving, critical thinking and analytical skills.

Responsibilities

• Close incoming sales opportunities and articulate product benefits to meet short-term quotas.
• Assist customers with order placement and provide product information to best fit needs.
• Ensure recommended products/services fulfill customer requirements and align with department KPIs.
• Maintain product knowledge through training and workshops; update on new materials.

Skills

Communication skills

English proficiency

Customer service orientation

Education

Diploma or degree

Job description

Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met

Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.

Ensure that products, services and solutions recommended to clients will fulfill their needs.

Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.

Recognize, document and elevate customer issues or trends following appropriate communication and escalation channels where required.

Maintains product knowledge by attending training workshops and keeping up to date on product material.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

About you

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.

Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently.

Demonstrates strong investigative ability, internet research, organizational and analytical skills. Ability to work and multi-task in a fast-paced and rapidly changing environment.

Ability to work with a flexible schedule and on shifts as required.

Excellent verbal and written communication skills in English and the language of the supporting market.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Inside Sales Specialist?

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as an Inside Sales Specialist