Clinical Specialist, Joint Replacement

Stryker; Petaling Jaya; On-site; MYR 45,000 - 89,000; Full time

Job summary

Stryker Malaysia is seeking a qualified nursing or health sciences professional to join our field service team. You will provide technical consultative service to customers before, during and after routine surgical cases, ensuring clear understanding of product specifications and usage.

You will handle case prearrangement, inventory management, and support by delivering implants and instruments at customer locations, while attending routine procedures and troubleshooting product issues with

Qualifications

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields.
• Nursing or Scrubbing and Operation Theatre case support experience.
• Good communication skills in spoken and written English.
• Motivation to positively help patients and manage stakeholders.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring.
• Provide inventory management and invoicing to customers and branch operations.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product.
• Document every incident regarding product performance issues; assist in preparing reports according to Company policy.
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes.

Skills

Communication

Interpersonal skills

Nursing knowledge

English proficiency

Education

Bachelor's/Diploma in Nursing or Health Sciences

Nursing or Scrubbing and OR experience

Job description

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Will Do:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.