Clinical Case Manager, EAP & Teletherapy (Malaysia)

Lyra Health; Puchong; Hybrid; MYR 78,000 - 123,000; Full time

Job summary

Lyra Health in Malaysia is seeking a Clinical Case Manager to oversee clinical operations for our Malaysian clients. The role is onsite and based in our office, with regular hours in a shift pattern and occasional Saturday coverage as described in the job post.

You will provide high-quality counselling and information support to employees and dependents of client companies, capture case data accurately, and coordinate with Lyra’s affiliate network to deliver structured counselling through

Qualifications

• Master’s qualification in psychology or counselling.
• Registration with MAHPC or Lembaga Kaunsellor Malaysia.
• Fresh graduates with at least 1 year of experience encouraged to apply.
• Must be able to provide counselling within a short-term framework.
• Preference for candidates with EAP background.

Responsibilities

• Provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
• Provide all services to callers in a professional and respectful manner and to standards set with the Clinical Manager.
• Accurately capture all information on the database pertinent to clinical management of the case.
• Case manage clinical cases to ensure structured counselling via Lyra affiliate network.
• Adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager.
• Adhere to the operational standards as set out by Clinical Manager.
• Provide critical incident intake, support, and case management.
• Be able to deliver structured counselling services via telephonic or video chat.

Skills

Counselling

Teletherapy

Communication

Time management

Teamwork

Risk management

Customer service orientation

Attention to detail

Clinical knowledge

EAP experience

Education

Master’s degree in Psychology or Counselling

Job description

Lyra Health in Malaysia is seeking a Clinical Case Manager to oversee clinical operations for our Malaysian clients. The role is onsite and based in our office, with regular hours in a shift pattern and occasional Saturday coverage as described in the job post.

You will provide high-quality counselling and information support to employees and dependents of client companies, capture case data accurately, and coordinate with Lyra’s affiliate network to deliver structured counselling through