Brokerage Services Support Specialist

Moomoo MY

Kuala Lumpur

Presencial

MYR 39 000 - 73 000

Tempo integral

há 43 horas

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Gerador de candidaturas

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Vantagens oferecidas por esta oferta de emprego

Basic Salary + Shift Allowances

KPI incentive

Annual health/dental allowances

Public Transport access

SIE Exam sponsorship

Career development opportunities

Team building activities

Snacks & drinks

Resumo da oferta

Moomoo MY is seeking a Brokerage Services Support Specialist in Kuala Lumpur to help local and overseas clients in English, Malay and Chinese. You will respond to inquiries via phone, email and live chat, assist with trading account registration and verification, and provide guidance on trading tools and features.

You will resolve issues promptly, document feedback, and contribute to process improvements and training materials, with shifts including evenings or weekends and shift allowances.

Qualificações

Degree or above; diplomas in business/economics/finance welcome.
Experience in call centers, technical support, online trading or stockbroking preferred; fresh graduates welcome.
Familiarity with online trading platforms and financial markets advantageous.
English and Malay proficiency required; Chinese/Mandarin advantageous.
Bumiputera candidates encouraged to apply.

Responsabilidades

Respond to local and overseas customer inquiries via phone, email and live chat.
Assist customers with trading account registration, onboarding and verification.
Provide consultations on trading platform, tools and features and address technical or operational issues.
Resolve concerns promptly, escalate complex cases when needed.
Record and organize customer feedback; contribute to knowledge bases and training materials.
Perform ad-hoc duties as assigned.

Conhecimentos

Multilingual English/Malay/Chinese

Customer service

Communication

Formação académica

Degree or above in relevant field

Diploma in Business/Economics/Finance related

Ferramentas

Online trading platforms

Descrição da oferta de emprego

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.

Requirements

Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
Computer literacy is preferred.
Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous
Bumiputera candidates are encouraged to apply.
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

We offer a comprehensive and holistic work experience and package as follows: