Client Success Specialist: Digital Growth & Partnerships

LOCUS-T; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Mobile allowance

Internet allowance

Parking allowance

Incentives

Performance bonuses

Hybrid workstyle

Job summary

LOCUS-T, a Malaysia Book of Records holder and one of Malaysia’s leading digital marketing agencies with over 25 years of proven experience, is seeking a Client Success Specialist to build trusted client partnerships and coordinate multi-platform campaigns.

You will collaborate with internal experts and clients across Google, Meta, TikTok and XHS to ensure campaigns are delivered with clarity, accountability, and measurable growth.

Qualifications

• Education: Bachelor’s in Business, Marketing or Admin, or Diploma with 3+ years client servicing.
• Industry knowledge in digital marketing and online campaign growth.
• Detail-oriented with strong delivery and deadlines.
• Excellent communication in English, Bahasa Malaysia, and Mandarin.
• Strong problem-solving and relationship-building abilities.
• Project management certification is a plus.

Responsibilities

• Client Relationship Management – build and maintain strong relationships with clients across campaigns.
• Project Coordination – oversee website, landing pages, banners and related design projects.
• Campaign Support – coordinate campaigns across SEO, Google, Meta, TikTok, and XHS.
• Performance Reporting – provide updates and insights to drive client growth.
• Cross-Functional Collaboration – work with internal teams to meet client goals and timelines.

Skills

Client relationships

Project coordination

Campaign support

Performance reporting

Cross-functional collaboration

Multilingual communication

Education

Bachelor’s degree or Diploma with 3+ years in client servicing

Job description

LOCUS-T, a Malaysia Book of Records holder and one of Malaysia’s leading digital marketing agencies with over 25 years of proven experience, is seeking a Client Success Specialist to build trusted client partnerships and coordinate multi-platform campaigns.

You will collaborate with internal experts and clients across Google, Meta, TikTok and XHS to ensure campaigns are delivered with clarity, accountability, and measurable growth.