Client Acquisition Executive

Multibank Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Performance-based incentives

Career progression opportunities

Dynamic work environment

Job summary

Multibank Group seeks a Client Acquisition Executive in Kuala Lumpur to drive new client growth through outbound engagement and lead conversion. You’ll guide clients through account setup, ensuring compliance while hitting daily KPIs.

Ideal candidates have a strong phone demeanor and sales experience, preferably in financial services. Join Multibank for a competitive salary and growth opportunities in a dynamic environment!

Qualifications

• Minimum 1 year of experience in sales or client acquisition roles.
• Experience in financial services or call centers is preferred.
• Eligible to work in Malaysia.

Responsibilities

• Make a high volume of outbound calls to prospective clients.
• Convert inbound inquiries into funded accounts.
• Guide prospects through account opening and first deposit process.
• Re-engage unconverted leads for maximized conversion.

Skills

Confident phone manner

Drive to hit targets

Strong communication skills

Objection-handling skills

Fluency in English

Fluency in Bahasa Malaysia

Job description

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking Client Acquisition Executives to support new client growth for MultiBank Group’s trading products and services. This role is focused on engaging prospective clients, responding to inbound enquiries, following up on marketing-generated leads, and supporting clients through the initial account opening and funding journey.

You will be responsible for creating a strong first impression, explaining our products and platforms clearly, and guiding prospective clients in a professional and compliant manner. This is a client acquisition role within a sales environment, with a focus on lead engagement, conversion, account activation, and service quality.

Responsibilities

• Make a high volume of outbound calls each day to warm leads and prospective clients.
• Handle inbound enquiries and convert them into registered, funded trading accounts.
• Guide prospects through account opening, verification (KYC) and their first deposit.
• Explain MultiBank Group's products, account types and platforms (MT4, MT5, MultiBank-Plus) clearly and accurately.
• Re-engage unconverted and dormant leads to maximise conversion from the pipeline.
• Hit and exceed daily, weekly and monthly KPIs across calls, account openings and first-time deposits.
• Keep the CRM accurate and up to date, logging every interaction and pipeline stage.
• Work within the Group's sales process, compliance rules and regulatory requirements at all times.

Qualifications

• A confident, persuasive phone manner and the resilience to thrive on a high-volume sales floor.
• Genuine drive to hit targets and earn through commission.
• Strong communication and objection-handling skills.
• Fluency in English and Bahasa Malaysia.
• Eligibility to work in Malaysia.

Preferred Qualifications

• Experience in sales from forex / CFD brokers, financial services, banking sales, insurance sales, telesales, call centres, or customer-acquisition teams.
• A track record of hitting conversion, sales or first-time-deposit targets.
• Familiarity with MT4 / MT5 or basic trading concepts.
• Additional languages are an advantage but not required.

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.