Senior Technical Engineer - Microsoft

CTC GLOBAL SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading technology consulting firm is looking for a skilled professional in Kuala Lumpur to lead advanced software implementation projects. The ideal candidate will have a Bachelor's degree in Computer Science, at least 4 years of technical experience, and Microsoft certifications. Responsibilities include project management, technical leadership, and troubleshooting complex issues. If you excel in a client-focused environment and are committed to high-quality service, this role is for you.

Qualifications

• Minimum 4 years of hands-on experience in technical roles, focusing on EUC software solutions.
• Experience with Exchange server environments and third-party archiving systems.
• Proficient in EWS and MAPI protocols.

Responsibilities

• Lead and oversee planning, setup, and configuration of advanced EUC applications.
• Manage complex projects including system upgrades and migrations.
• Provide guidance and mentoring to junior engineers.
• Troubleshoot and resolve highly complex technical issues.
• Act as a key point of contact for clients and vendors.
• Implement and monitor quality control measures.
• Lead initiatives for service delivery and client satisfaction improvement.

Skills

EUC software solutions

Exchange Web Services (EWS)

MAPI protocols

Excellent communication skills

Analytical and organizational abilities

Team player

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Job description

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

• • Advanced Software Implementation: Lead and oversee the planning, setup, and configuration of advanced EUC applications, including AD, Exchange, Office 365, and SCCM across client environments.
• • Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
• • Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
• • Complex Issue Resolution: Troubleshoot and resolvehighly complextechnical issues, coordinating with clients and vendors to ensure minimal downtime.
• • Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.
• • Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.
• • Continuous Service Improvement: Lead initiatives to improve service delivery, efficiency, and client satisfaction through process enhancements.

Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field. Valid Microsoft certifications arerequired.

Experience:

• Minimum 4 years of hands-on experience in technical roles, with a focus on EUC software solutions such as Windows OS, Office 365, and SCCM.
• Experience working with Exchange server environments (on-premiseand virtualized withHyperV& VMware), and integrating third-party archiving systems such as Symantec Enterprise Vault, EAS, EMC Source One, or EmailXtender.

Knowledge:

• Proficient in Exchange Web Services (EWS) and MAPI protocols. Strong understanding of customer service principles, software integration, and infrastructure environments.

Skills and Attributes:

• Excellent verbal and written communication skills
• Strong analytical and organizational abilities
• Customer-focused with a commitment to high-quality service
• Fast learner with the ability to adapt and integrate third-party solutions
• Team player with the ability to multitask in high-pressure environments