Client Success Manager: Digital Growth & Partnerships

Locus T; Petaling Jaya; Hybrid; MYR 65,000 - 90,000; Full time

Benefits offered by this job

Mobile & internet allowance

Parking allowance

Incentives and performance bonuses

Engagement activities

Learning & career development

Long service awards

Flexible hours

Hybrid work model

Work-from-Anywhere (2 weeks yearly)

Job summary

LOCUS-T, a Malaysia-based digital marketing agency, is hiring a Client Success Specialist to build trusted client partnerships and coordinate high-impact digital campaigns across Google, Meta, TikTok, and XHS.

You will work with internal specialists and clients to ensure campaigns are delivered with clarity, accountability, and measurable results while enjoying hybrid work options and generous leave.

Qualifications

• Bachelor’s degree in Business, Marketing, or Administration or Diploma with 3+ years client servicing experience.
• Industry knowledge in digital marketing and understanding of how online campaigns drive growth.
• Detail and delivery focus with ability to manage multiple projects and tight deadlines.
• Strong English, Bahasa Malaysia, and Mandarin communication skills for diverse markets.

Responsibilities

• Build and maintain strong client relationships through calls, emails, and meetings.
• Coordinate website, landing page, and banner design projects for smooth execution.
• Support campaigns across SEO, Google, Meta, TikTok, and XHS with aligned strategies.
• Provide performance reporting and insights to drive client satisfaction and improvements.
• Collaborate with internal teams to manage budgets and ensure timely deliverables.

Skills

Client servicing

English proficiency

Bahasa Malaysia

Mandarin

Communication

Problem-solving

Relationship building

Delivery focus

Project management

Education

Bachelor’s degree in Business/Marketing/Administration

Diploma with 3+ years client servicing

Job description

LOCUS-T, a Malaysia-based digital marketing agency, is hiring a Client Success Specialist to build trusted client partnerships and coordinate high-impact digital campaigns across Google, Meta, TikTok, and XHS.

You will work with internal specialists and clients to ensure campaigns are delivered with clarity, accountability, and measurable results while enjoying hybrid work options and generous leave.