Client Partner

16TWO; Petaling Jaya; On-site; MYR 67,000 - 134,000; Full time

Job summary

16TWO is seeking a Client Partner to support project management, client servicing, and content-driven digital campaigns. You will be at the heart of digital marketing, brainstorming ideas, leveraging social media trends, and collaborating with a creative team across campaigns.

You’ll manage timelines, content ideas, and client communications while staying ahead of platform updates and delivering strong results for brands.

Qualifications

• Bachelor’s Degree in Business, Marketing, Advertising, Mass Communications, or a related field.
• Minimum of 3 to 5 years’ experience in project management and client servicing, ideally in a creative or digital environment.
• Strong written and spoken English and Bahasa Malaysia.

Responsibilities

• Assist in client communication and coordination, ensuring projects run smoothly.
• Help manage timelines, tasks, and deliverables for multiple projects.
• Contribute to content ideas and execution; think of social media posts, reels, stories, and engaging brand content.
• Work with internal teams (creative, strategy, media) to bring campaigns to life.
• Stay updated on social media trends and platform updates (TikTok, Instagram, X/Twitter, Meta, Xiaohongshu, YouTube).
• Help with community management, respond to comments, engage with audiences, and keep brands relevant.
• Track campaign performance and assist in reporting key insights.
• Serve as the primary point of contact for clients, managing communications and nurturing strong relationships.
• Coordinate project execution, ensuring deadlines are met and client expectations are exceeded.
• Collaborate with internal teams (creative, strategy, technical) to develop and implement campaigns across digital, video, and web platforms.
• Manage project timelines, resources, and budgets, providing updates to clients and teams.
• Conduct market research and competitive analysis to improve campaign outcomes.
• Contribute to proposals, progress reports, and post-campaign evaluations.
• Handle multiple projects at once, ensuring consistency and strategic alignment.

Skills

Content creation

Social media management

Project coordination

Client servicing

English

Bahasa Malaysia

Education

Bachelor’s Degree in Business, Marketing, Advertising, Mass Communications, or related field

Tools

PM tools

Job description

16TWO is looking for a Client Partner to support project management, client servicing, and content-driven digital campaigns. If you're someone who’s passionate about digital marketing, social media, and creating content, this is a great opportunity to work on exciting brand campaigns across multiple platforms.

This role is perfect for someone who thrives in a fast-paced, creative environment and wants to be at the heart of digital marketing. You won’t just be managing projects; you’ll be brainstorming fresh ideas, jumping on social media trends, and collaborating with some of the most creative minds in the industry. If you love storytelling, content creation, and seeing your ideas come to life, we want you on our team!

Key Responsibilities:

• Assist in client communication and coordination, ensuring projects run smoothly.
• Help manage timelines, tasks, and deliverables for multiple projects.
• Contribute to content ideas and execution; think of social media posts, reels, stories, and engaging brand content.
• Work with internal teams (creative, strategy, media) to bring campaigns to life.
• Stay updated on social media trends and platform updates (TikTok, Instagram, X/Twitter, Meta,Xiaohongshu, YouTube).
• Help with community management, respond to comments, engage with audiences, and keep brands relevant.
• Track campaign performance and assist in reporting key insights.
• Serve as the primary point of contact for clients, managing communications and nurturing strong relationships.
• Coordinate project execution, ensuring deadlines are met and client expectations are exceeded.
• Collaborate with internal teams (creative, strategy, technical) to develop and implement campaigns across digital, video, and web platforms.
• Manage project timelines, resources, and budgets, providing updates to clients and teams.
• Conduct market research and competitive analysis to improve campaign outcomes.
• Contribute to proposals, progress reports, and post-campaign evaluations.
• Handle multiple projects at once, ensuring consistency and strategic alignment.

What We’re Looking For :

• Bachelor’s Degree in Business, Marketing, Advertising, Mass Communications, or a related field.
• Minimum of 3 to 5 years’ experience in project management and client servicing, ideally in a creative or digital environment.
• A good understanding of social media platforms and trends & if you’ve created content before, even better!
• Strong written and spoken English and Bahasa Malaysia.
• Comfortable juggling multiple tasks in a fast-paced environment.
• A proactive mindset with a passion for digital marketing, storytelling, and brand building.
• Bachelor’s Degree in Business, Marketing, Advertising, Mass Communications, or a related field.
• Proven ability to manage projects, prioritise tasks, and meet deadlines.
• Strong communication and presentation skills.
• Experience in digital marketing, video production, website development, or social media management is a plus.
• Proficient in project management tools and methodologies.
• Willingness to work extended hours and travel if required.
• Applicants must be willing to work in Kelana Jaya.
• Able to join us immediately or as soon as possible.