Client Success Lead: Retention & Growth

ViewQwest; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

ViewQwest in Malaysia seeks a proactive Client Success Executive to manage client relationships and ensure high satisfaction. You will be the primary contact for clients, coordinating with Sales, Service Delivery, and Support to ensure timely delivery and effective issue resolution.

Ideal candidates have a diploma or degree and experience in account management or client success within telecoms or ISPs. Strong communication, organization, and CRM proficiency are essential for driving retention

Qualifications

• Diploma or degree in business, IT, or related field.
• Experience in account management or client success is a plus.
• Strong communication, interpersonal and problem-solving skills.
• Ability to manage multiple accounts and prioritize tasks.

Responsibilities

• Build and maintain relationships with existing clients.
• Coordinate with internal teams for service delivery and renewals.
• Assess client satisfaction and reduce churn.
• Monitor tickets and SLA performance; ensure timely updates.
• Identify recurring issues and suggest improvements.
• Prepare client status reports and maintain account records.

Skills

Client relationships

Account management

Communication

CRM systems

Problem solving

Multitasking

Education

Bachelor's degree or Diploma

Tools

MS Office

CRM software

Job description

ViewQwest in Malaysia seeks a proactive Client Success Executive to manage client relationships and ensure high satisfaction. You will be the primary contact for clients, coordinating with Sales, Service Delivery, and Support to ensure timely delivery and effective issue resolution.

Ideal candidates have a diploma or degree and experience in account management or client success within telecoms or ISPs. Strong communication, organization, and CRM proficiency are essential for driving retention