Client Success Executive: Onboarding, Retention & Growth

AGENSI PEKERJAAN STAR GLOBAL SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

AGENSI PEKERJAAN STAR GLOBAL SDN. BHD. in Kuala Lumpur seeks a Customer Success Executive to own client relationships end-to-end, from onboarding to retention, ensuring customers gain real value from our platform.

You will guide new clients, act as the main contact via chat and email, and monitor account health to prevent issues. Fluency in Chinese and English is required in a fast-paced, international environment.

Qualifications

• 1-3 years in Customer Success, Client Relationship Management, Account Management, or Sales Support.
• Excellent verbal and written skills in Chinese and English.

Responsibilities

• Guide new clients through onboarding and account setup.
• Be the main go-to contact for inquiries via live chat, email and other channels.
• Drive retention by monitoring activity and re-engaging at-risk accounts.
• Stay updated on product updates and monitor account health to preempt issues.

Skills

Customer Success

Client Relationship Management

Account Management

Sales Support

Chinese

English

Job description

AGENSI PEKERJAAN STAR GLOBAL SDN. BHD. in Kuala Lumpur seeks a Customer Success Executive to own client relationships end-to-end, from onboarding to retention, ensuring customers gain real value from our platform.

You will guide new clients, act as the main contact via chat and email, and monitor account health to prevent issues. Fluency in Chinese and English is required in a fast-paced, international environment.