Account Management & Client Services Specialist

MiCARE Group; Selangor; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Great Bonus 2x per year

Free Parking

Job summary

MiCARE Group in Shah Alam is seeking a Client Servicing Executive (Account Management) to provide timely support for claims, plan benefits, and client inquiries. This role requires a diploma and at least 3 years’ relevant experience, preferably in medical insurance.

You will manage calls and documents, liaise with management levels, and assist the Client Servicing Manager to meet targets. Based in Shah Alam, 4 positions available; willing to travel and own transport may be required.

Qualifications

• Pleasant personality with strong interpersonal and organizational abilities.
• Proficiency in English both verbal and written.
• Computer literate with a good command of essential software.
• Ability to communicate effectively and liaise with individuals across all management levels.

Responsibilities

• Provide timely and efficient support by addressing inquiries related to claims, plan benefits, and other matters.
• Manage inbound and outbound mail, phone calls, and document routing/filing processes.
• Continuously support the Client Servicing Manager in achieving company strategies and targets.
• Prepare renewal documents, presentation materials, and tender requirements based on client needs during visits.
• Consult and update the Schedule of Benefits (SOB) according to policy entitlements during customer visits.
• Collaborate with the Client Servicing team on the interpretation and configuration of the SOB.
• Conduct testing on SOB configurations to ensure accuracy and compliance.

Skills

Interpersonal skills

Organizational skills

English proficiency

Communication skills

Education

Diploma in Business Administration

Job description

MiCARE Group in Shah Alam is seeking a Client Servicing Executive (Account Management) to provide timely support for claims, plan benefits, and client inquiries. This role requires a diploma and at least 3 years’ relevant experience, preferably in medical insurance.

You will manage calls and documents, liaise with management levels, and assist the Client Servicing Manager to meet targets. Based in Shah Alam, 4 positions available; willing to travel and own transport may be required.