Customer Service Officer (Call Centre)

Sedgwick Singapore Pte Ltd; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Sedgwick Singapore Pte Ltd is hiring Customer Service Officers for our Kuala Lumpur call centre. You will handle a range of inbound and outbound calls, including emergency assistance, travel and mobile claims, and general customer support.

The role requires excellent communication, strong time management, and the ability to work a rotating shift schedule. Join a global team dedicated to helping clients and resolving inquiries in a fast-paced environment.

Qualifications

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Willingness to work on a rotating shift schedule.

Responsibilities

• Handle Emergency Roadside and Home Assistance call inquiries across Malaysia.
• Process Travel Claims inquiries via inbound calls.
• Assist customers from Singapore & Hong Kong with Mobile Claims.
• Provide motor insurance claim support within guidelines.
• Complete call logs and update the operating system.

Skills

Time management

Communication skills

Computer skills

Tools

Microsoft Office

Job description

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there’s a place for you here.

Your Role:

Emergency Assistance:Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.

Travel Claims:Manage inbound calls for Travel Claims enquiries.

Mobile Claims:Assist customers from Singapore & Hong Kong with Mobile Claims.

Customer Support:Address customer inquiries and feedback regarding our services.

Insurance Claims:Provide motor insurance claim support in line with guidelines.

Administrative Tasks:Complete call logs and update our operating system.

Flexibility:Commit to a rotational shift schedule.

Additional Duties:Occasionally take on other ad-hoc tasks assigned.

To Succeed in This Role, You Should Have:

Proficiency in computer skills, including Microsoft Office.

Strong time management abilities.

Excellent communication skills, both oral and written.

Willingness to work on a rotating shift schedule.

What We Offer:

A supportive and inclusive work environment.

Opportunities for professional growth and development.

Please note: This position requires working in shifts.

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and expertise of nearly 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com