Client Services Analyst (Based in Kuala Lumpur or Labuan)

ITA Asia Limited; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Benefits offered by this job

Free daily breakfast and luncheon

Job summary

ITA Asia Limited in Malaysia is recruiting a Client Services Analyst based in Kuala Lumpur or Labuan. The role processes new business and plans, conducts AML/CDD/KYC checks, and communicates with clients and brokers on application progress.

The ideal candidate holds a degree or diploma in accounting, finance, or business, with 2–3 years of client services experience in financial services. Mandarin language skills are required, and some roles may involve cross-border client interactions.

Qualifications

• Degree/Diploma in Accounting, Finance, Business Admin or related field.
• 2-3 years of relevant hands-on experience in client services, insurance, banking, or financial institutions.
• AML/CDD/KYC experience is advantageous.

Responsibilities

• Follow procedures to process new business/plan applications and enter details into company software tools.
• Assess AML/CDD/KYC requirements and determine accept, modify, or decline applications.
• Perform KYC/CDD for clients and liaise with Compliance and other units.
• Advise clients on application progress and respond to inquiries professionally.
• Support changes requests and adapt knowledge from training to tasks.

Skills

English proficiency

Mandarin proficiency

Education

Bachelor's/Diploma in Accounting/Finance/Business Admin

Tools

MS Office

Job description

Client Services Analyst (Based in Kuala Lumpur or Labuan)

Follow procedures to process new business/plan application, enter detailed and accurate information, and create account accordingly in the company's Software Tools

To perform and ensure the risks are assessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application

Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)

Evaluate all products by assessing the risks according to company guidelines and regulations

To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review

Liaise with the Regulatory Compliance Officer for advice and other business units for information where required

Advise clients on the progress of their applications/requests

Follow up on the request for rider added from existing clients

To perform any incoming changes request

Apply or adapt knowledge (obtained from training) to the task at hand

Assist general inquiries from clients or brokers via phone or in writing in a professional and courteous manner

Perform other responsibilities and duties periodically assigned by supervisor/manager

Job Requirements:

Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field.

Candidate must have at least 2-3 years of relevant hands-on experience in client services, the insurance industry, banking, and financial institutions.

With experience specializing in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be an added advantage.

Proficiency in MS Office - Word, Excel, and Outlook.

Excellent command of written and spoken English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Additional specialized languages, such as Japanese, Korean or Russian, are an added advantage. Fully fluent Russian speakers are encouraged to apply. (Candidates have full working rights for Malaysia)

Sense of responsibility and patience.

Demonstrate strong analytical skills, data literacy, and attention to detail.

Fresh graduates are encouraged to apply as training will be provided.

Job Info:

Positions are available at the Federal Territory of Kuala Lumpur and/or the Federal Territory of Labuan.

Operation hours from Monday to Friday, 8 am to 5 pm.

• Free daily breakfast and luncheon.

We offer attractive benefits and perks to the successful candidates.

Investors Trust is the global brand representing the ITA Group of companies. ITA Group is an international group of insurance companies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with access to the global markets through an array of unit-link investment products.

ITA International Holdings is the ultimate parent company of Investors Trust Assurance SPC based out of Cayman Islands, ITA International Insurer, a Puerto Rico based and licensed company, both rated "A-" by AM Best, and ITA Asia Limited, a Labuan-licensed company based in Malaysia.

Investors Trust is the global brand representing the ITA Group of companies. ITA Group is an international group of insurance companies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with access to the global markets through an array of unit-link investment products.

ITA International Holdings is the ultimate parent company of Investors Trust Assurance SPC based out of Cayman Islands, ITA International Insurer, a Puerto Rico based and licensed company, both rated "A-" by AM Best, and ITA Asia Limited, a Labuan-licensed company based in Malaysia.