Client Service Executive

Hogo Shipping (M) Sdn Bhd; Klang City; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Company Trip

3% commission

Job summary

Hogo Shipping (M) Sdn Bhd is seeking a Logistics Customer Service Coordinator in Klang, Selangor. The role focuses on order reception, solution development, quotation support, and end-to-end coordinating with operations to ensure timely shipments.

The candidate will manage documents, tracking, and client communications to maintain high service levels. The ideal candidate holds a Bachelor’s degree in logistics or related field, with prior freight/logistics customer service experience, and strong

Qualifications

• Bachelor’s degree in logistics, supply chain management, or a related field.
• Previous experience in customer service, preferably within the freight forwarding or logistics industry.

Responsibilities

• Receive and review customer orders accurately
• Confirm key details: port of origin, destination, transport mode, cargo details, and timeline
• Coordinate with operations and booking teams on space and rates
• Prepare logistics solutions and assist in quotation
• Follow up with customers on shipment readiness
• Arrange bookings and issue instructions to the operations team
• Monitor key milestones such as trucking and customs clearance
• Ensure accuracy of documents (invoice, packing list, bill of lading)
• Handle special documentation requirements from clients
• Track shipment status and update customers proactively
• Manage shipment tracking via system or reports
• Handle delays, customs issues, documentation errors, or cargo problems
• Coordinate with relevant parties to resolve issues promptly
• Verify costs against quotations and issue invoices
• Follow up on payments and coordinate with finance
• Maintain strong client relationships and handle complaints
• Improve customer satisfaction through proactive service
• Supervise team members, assign tasks, and train new staff

Skills

Organizational skills

Communication

Problem-solving

Leadership

Education

Bachelor’s degree in logistics

Tools

Freight forwarding software

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hogo Shipping (M) Sdn Bhd – Klang, Selangor

Bachelor’s degree in logistics, supply chain management, or a related field.

Previous experience in customer service, preferably within the freight forwarding or logistics industry.

Requirement

Education & Experience

• Bachelor’s degree in logistics, supply chain management, or a related field.

• Previous experience in customer service, preferably within the freight forwarding or logistics industry.

Skills and Competencies

• Strong organizational skills and attention to detail to manage multiple orders accurately.

• Excellent communication skills for effective client interaction and team coordination.

• Problem-solving abilities to handle exceptions and unexpected issues efficiently.

Technical Proficiency

• Familiarity with freight forwarding software and systems for tracking shipments and managing documentation.

• Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint) for reporting and documentation purposes.

Personal Attributes

• Ability to work well under pressure and meet tight deadlines.

• Proactive approach to customer service and a commitment to enhancing client satisfaction.

• Strong leadership abilities to guide, train, and motivate team members effectively.

Responsibility

1.Order Reception and Demand Confirmation

• Receive and review customer orders accurately

• Confirm key details: port of origin, destination, transport mode, cargo details, and timeline

2. Solution Development and Quotation Support

• Coordinate with operations and booking teams on space and rates

• Prepare logistics solutions and assist in quotation

• Follow up with customers on shipment readiness

3. Booking and Operations Coordination

• Arrange bookings and issue instructions to the operations team

• Monitor key milestones such as trucking and customs clearance

4. Document and File Review

• Ensure accuracy of documents (invoice, packing list, bill of lading)

• Handle special documentation requirements from clients

5. Transportation Tracking

• Track shipment status and update customers proactively

• Manage shipment tracking via system or reports

6. Exception Handling

• Handle delays, customs issues, documentation errors, or cargo problems

• Coordinate with relevant parties to resolve issues promptly

7. Cost Confirmation and Settlement

• Verify costs against quotations and issue invoices

• Follow up on payments and coordinate with finance

8. Customer Maintenance and Team Management

• Maintain strong client relationships and handle complaints

• Improve customer satisfaction through proactive service

• Supervise team members, assign tasks, and train new staff

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training ProvidedPerformance Bonus
• Company Trip
• 3% commission