Client Relations Specialist

Packxpert Sdn. Bhd.

Simpang Empat

On-site

MYR 36,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

Medical and Hospitalisation Leave

Annual Bonus

Performance Incentive

Allowance Provided

Job summary

Packxpert Sdn. Bhd. is seeking a dedicated customer service/operations assistant in Malaysia to manage client communications via WhatsApp and a ticketing system, coordinate daily order processing, and liaise with warehousing teams.

Fresh graduates welcome with 1–2 years of relevant experience and strong English/Malay communication. You will handle inbound/outbound requests, track stock, and provide timely updates to clients while maintaining accuracy and a calm, solution-focused approach in a

Qualifications

Minimum SPM/Diploma, any field.
1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome).
Good communication skills in English and Malay.
Comfortable multitasking across ticketing system, email and WhatsApp.
Detail-oriented, organized, and able to follow up on multiple requests at once.
Able to stay calm and solution-focused when handling client requests.
Basic understanding of e-commerce/warehouse operations is a plus.
Proficient in Excel/Google Sheets for tracking purposes.

Responsibilities

Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system.
Respond to and resolve daily client queries and requests in a timely manner.
Monitor and coordinate daily order processing status with internal teams.
Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details).
Handle outbound requests including special shipping instructions or urgent orders.
Arrange and follow up on reverse pickup/returns with clients and courier partners.
Update clients on inventory status, stock discrepancies, and any operational issues.
Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders).
Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations.
Escalate unresolved or urgent issues to supervisor.