Customer Relations Unit

Asia Recruit; Subang Jaya; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Shift allowance

Language allowance RM350

Job summary

Asia Recruit is recruiting for a telecom service centre in Malaysia. The role handles customer enquiries via Live Chat, social media and email, resolving network issues and ensuring service targets are met. English and Bahasa Malaysia proficiency is required, Mandarin is a plus.

Shift work with additional allowance is provided, and fresh graduates are welcome to apply. The successful candidate will demonstrate strong communication, customer focus, and teamwork to maintain high service quality in

Qualifications

• Minimum qualification: SPM with 2 years relevant work experience.
• Fresh graduates (Diploma/ Degree) are encouraged to apply.
• Candidates with or without customer service experience are welcome.
• Ability to communicate and write well in English and Bahasa Malaysia.
• Mandarin language adds value but is not mandatory.
• Ability to work on shift with additional allowance.
• Good interpersonal and communication skills.

Responsibilities

• Handle customer enquiries via Live Chat, Social Media and Email promptly and professionally.
• Meet service targets by delivering timely responses and productivity.
• Communicate clearly in written English and Bahasa Malaysia.
• Address inbound enquiries and uphold high service standards.
• Resolve network issues or service interruptions with care.
• Follow up on complaints to ensure resolution to customer satisfaction.
• Participate in ad-hoc projects and suggest service improvements.
• Support team leader daily with assigned duties.

Skills

Excellent communication

English proficiency

Bahasa Malaysia

Mandarin (advantage)

Customer service

Education

SPM

Diploma/ Degree encouraged

Job description

We are representing our client who is one of the leading Telecommunication company in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.

Responsibilities

• To handle all customer enquiries and requests promptly, accurately and professionally. Live Chat / Social Media and Email Correspondence.
• To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level.
• Able to speak and write emails well.
• Handling inbound enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
• Handling issues or problem on Network breakdown
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Participate in ad-hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Any other duties assigned by the team leader.

Requirements

• Min qualification : SPM with 2 year relevant work experience
• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply
• Candidate with or without customer service experience can apply
• Must be able to communicate and write well in ENGLISH, Bahasa Malaysia
• Ability to speak MANDARIN (special language allowance of RM350) is an added advantage but not necessary
• Must be able to work on shift basis with additional allowance
• Good interpersonal and communication skills