Client Operations Officer, Network Invoicing M/F

Crédit Agricole; Putrajaya; On-site; MYR 42,000 - 68,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking an operations-focused professional to support accounting and invoicing processes. The role involves interpreting fee schedules, setting rates, and handling month-end data collection and controls.

You will generate invoices, validate entries, and address aged payables while coordinating with internal and external stakeholders to ensure accurate payments. Working hours are 9am–6pm in Malaysia time.

Qualifications

• Duties include interpreting fee schedules and setting rates in invoicing templates.
• Month-end data collection and validation for controls.
• Invoice generation, validation and trend analysis.

Responsibilities

• Interpret fee schedule and set fees in system templates.
• Retrieve and upload manual data for month-end controls.
• Generate and record invoices, perform controls and justify trends.
• Follow up on unpaid invoices and payment mismatches.
• Validate sub-custodian invoices for correct payment methods.
• Investigate high-risk processes and provide timely responses.
• Coordinate with stakeholders for consolidated supplier queries.
• Support departmental or enterprise-wide initiatives.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am - 6pm

Region: Luxembourg

What will you do?

• Fee Schedule/fee agreement interpretation & setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection for month end controls
• Generate / record invoice, perform control and provide justification on trend analysis
• Follow up on aged payables (unpaid outstanding invoices)
• Verify Sub Custodian's invoice by entity with correct payment method
• Justify break items on invoice payment mismatch against invoice amount
• Validation on high-risk processes
• Investigate and provide response to Network Management within KPI's timeline
• Coordinate with all related stakeholders to provide a consolidated response to supplier's query
• Perform impact calculation on potential invoice undercharge/overcharge queries
• Provide support on departmental or enterprise-wide initiative/projects

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