Client Operations Officer, Network Invoicing (12 months contract) M/F

Caceis Group; Putrajaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

CACEIS Malaysia, a cornerstone of asset servicing in IOI City, Putrajaya, specializes in custody, fund administration, and related financial services. This role supports fee schedules, invoicing, data controls, and supplier queries within a dynamic global network.

Fresh graduates are welcome, with a preference for those with billing or accounts receivable experience and knowledge of SQL or Excel VBA. English skills required; no telework offered.

Qualifications

• Experience in client billing process and/or accounts receivables process.
• Experience in Financial Services industry (Fund/Investor Services).
• Fresh graduates are welcome.
• Experience in SQL or Excel VBA is an advantage.

Responsibilities

• Interpret and set up fee schedules and fee agreements into invoicing systems/templates.
• Retrieve and upload manual data for month-end controls.
• Generate and record invoices, perform controls and justify trends.
• Follow up on aged payables (unpaid invoices).
• Validate Sub Custodian invoices by entity and payment method.
• Justify break items on invoice payments mismatches.
• Provide support on KPI-driven Network Management responses.
• Coordinate with stakeholders to respond to supplier queries.
• Compute the impact of potential invoice undercharges/overcharges.
• Support departmental or enterprise-wide initiatives.

Skills

Billing process experience

Accounts receivable

Financial services knowledge

SQL

Excel VBA

Attention to detail

Education

Bachelor Degree / BSc Degree or equivalent

Tools

SQL

Excel VBA

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours

9am – 6pm

Region

Luxembourg

What will you do?

• Fee Schedule/fee agreement interpretation & setup of fee rate into system/excel invoice template


• Retrieve and upload manual data collection for month end controls


• Generate / record invoice, perform control and provide justification on trend analysis


• Follow up on aged payables (unpaid outstanding invoices)


• Verify Sub Custodian’s invoice by entity with correct payment method


• Justify break items on invoice payment mismatch against invoice amount


• Validation on high-risk processes


• Investigate and provide response to Network Management within KPI’s timeline


• Coordinate with all related stakeholders to provide a consolidated response to supplier’s query


• Perform impact calculation on potential invoice undercharge/overcharge queries


• Provide support on departmental or enterprise-wide initiative/projects

Télétravail : unauthorized

Application criteria

• Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization


• Accounting & Finance degree or related experience


• Fresh graduates are welcome


• Experience on client billing process and/or account receivables process


• Experience on Financial Services industry (e.g. Fund/Investor Services)


• Experience in SQL or Excel VBA is an advantage


• Understanding and application of Fee Schedule/Fee Agreement with client


• Understanding of products offered to clients and its operational nature

Minimum experience level

0-2 years

IT tools

Understanding and application of Fee Schedule/Fee Agreement with client

Languages

English

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.9 trillion in assets under custody and €3.7 trillion in assets under administration (figures as of 31 December 2025).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.