Client Operations Executive

Tendou Pte Ltd; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Tendou Pte Ltd is seeking a proactive Client Coordinator in Kuala Lumpur to manage client work through our internal software and AI tools. You will handle requests from receipt to delivery, ensuring clear requirements and timely updates to clients.

You will convert client messages into actionable inputs, run workflows, review outputs, and arrange needed corrections. The role involves preparing proposals and invoices using templates and keeping records organized.

Qualifications

• Clear written English and confident client communication.
• Organised, detail-oriented and comfortable learning software and AI tools.
• Able to follow instructions while spotting mistakes.

Responsibilities

• Reply to clients, provide progress updates and follow up on missing information
• Turn client messages into clear requirements and enter them into our software
• Run the workflow to generate the work, review the results and arrange corrections where needed
• Send checked, approved deliverables to clients and explain what was done
• Prepare proposals, quotations, invoices and other administrative documents using our templates
• Keep client records, deadlines, deliverables and payment follow-ups organised
• Flag unclear requests, technical problems or work outside the agreed scope to the team

Skills

Client communication

Attention to detail

Job description

You'll help manage Tendou's client work using our internal software and AI tools—from receiving a request to checking the output and updating the client.

Key responsibilities

Reply to clients, provide progress updates and follow up on missing information

Turn client messages into clear requirements and enter them into our software

Run the workflow to generate the work, review the results and arrange corrections where needed

Send checked, approved deliverables to clients and explain what was done

Prepare proposals, quotations, invoices and other administrative documents using our templates

Keep client records, deadlines, deliverables and payment follow-ups organised

Flag unclear requests, technical problems or work outside the agreed scope to the team

About you

Clear written English and confident client communication

Organised, detail-oriented and comfortable learning software and AI tools

Able to follow instructions while spotting mistakes—not just forwarding whatever the software produces

Client service, project coordination or administrative experience is helpful

Coding is not required