Operations Associate (Invoicing, Admin & Process Improvement - J13179

Pinpoint Asia; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Pinpoint Asia is seeking an Operations Associate in Kuala Lumpur to handle invoicing, collections, and administrative reporting using Salesforce. The role focuses on hands-on improvement of current manual processes and partnering with the tech team to automate workflows.

The candidate should be detail-oriented with mid-level experience in invoicing or back-office support, fluent in Cantonese and English, and comfortable coordinating across regional teams. This is an on-site position in Malaysia.

Qualifications

• Fluent spoken Cantonese; written Cantonese not required.
• Strong English for regional coordination and reporting.
• Experience in invoicing, credit control or back-office support.
• Hands-on with Salesforce and Excel; eager to automate workflows.

Responsibilities

• Invoicing & cash flow management: process invoices via Salesforce and chase outstanding payments.
• Regional admin: manage portal submissions for Singapore and maintain revenue spreadsheets.
• Process mapping & automation support: document workflows and collaborate to build automated solutions.
• Cross-border coordination: daily check-ins with Hong Kong team and remote onboarding with senior staff.

Skills

Cantonese

English

Detail-oriented

Back-office operations

Tools

Salesforce

Excel

Xero

Job description

Operations Associate (Invoicing, Admin & Process Improvement) - J13179

We are seeking a grounded, detail-oriented Operations Associate in Kuala Lumpur to manage day-to-day back-office operations across invoicing, collections, and administrative reporting primarily using Salesforce. This is an operations-first role focused on getting hands-on with current manual processes. Once you establish a firm grip on daily operations, you will gather insights and partner with our tech team to design, streamline, and automate back-office workflows.

Key Responsibilities

Invoicing & Cash Flow Management: Gather timesheet data, process and issue client invoices via Salesforce, and proactively chase outstanding client payments to maintain healthy cash flow.

Regional Compliance & Admin: Manage routine portal submissions for Singapore (monthly/quarterly) and maintain structured internal spreadsheets for revenue and operational tracking.

Process Mapping & Automation Support: Document existing manual workflows, identify operational bottlenecks, and collaborate with our tech team to build clean, automated solutions.

Cross-Border Collaboration: Coordinate daily operational needs with the Hong Kong team via spoken check-ins and complete remote onboarding with senior staff.

Requirements & Qualifications

Software: Practical working experience with Salesforce and proficiency in Microsoft Excel (familiarity with Xero is a nice-to-have for potential future use).

Language Skills: Fluent spoken Cantonese (written Cantonese is not required) and strong conversational/written English for regional coordination.

Experience: Mid-level background in invoicing, credit control, or general back-office support.

Mindset: Operations-centric-someone who takes pride in thorough execution and organized record-keeping, while actively identifying opportunities to make processes look better and run faster with tech.