Client-Focused Service Delivery Lead

JOS (Malaysia) Sdn. Bhd.; Petaling Jaya; On-site; MYR 134,000 - 201,000; Full time

Benefits offered by this job

Anniversary Leave with Company

Festive Eve

Long Service Award

Training & Development

Medical Benefits including Dental & 1&

Job summary

JOS Malaysia Sdn. Bhd. is seeking a Service Account Manager to oversee and optimize the delivery of IT/services to clients in Malaysia. You will build strong client relationships, coordinate cross-functional teams, and ensure service excellence and profitability.

The role emphasizes leading service delivery, managing SLAs, and identifying growth opportunities while ensuring client satisfaction and smooth operational execution.

Qualifications

• 5+ years in service delivery management or business management in IT/services.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven client relationship management and service excellence.
• Budgeting and financial reporting experience.
• Familiarity with SLA management and contract execution.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for clients and resolve issues promptly.
• Ensure delivery of high-quality service meeting SLA requirements.
• Coordinate with internal teams to implement service projects and resolve issues.
• Oversee contracts, SLAs, and service schedules for compliance.
• Lead and mentor the service delivery team for high performance.
• Monitor budgets and analyze financial data for profitability.
• Work with finance to ensure accurate and timely billing.
• Identify opportunities for service growth and new offerings.
• Report service delivery performance to senior management.
• Document contracts, service records, and client communications.

Skills

Leadership

Client relationships

Communication

Financial acumen

SLA management

MS Office

Tools

Microsoft Office

Job description

JOS Malaysia Sdn. Bhd. is seeking a Service Account Manager to oversee and optimize the delivery of IT/services to clients in Malaysia. You will build strong client relationships, coordinate cross-functional teams, and ensure service excellence and profitability.

The role emphasizes leading service delivery, managing SLAs, and identifying growth opportunities while ensuring client satisfaction and smooth operational execution.