Client Success & Service Delivery Lead

JOS Malaysia; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Anniversary Leave with Company

Festive Eve

Long Service Award

Training & Development

Medical Benefits including Dental &amp

Job summary

JOS Malaysia is seeking an experienced Service Account Manager to oversee service delivery and client relationships in Malaysia. You will lead cross-functional teams, manage SLAs, and drive service profitability while ensuring client satisfaction.

Ideal candidates bring 5+ years in service delivery or business management, strong leadership, excellent communication, and solid financial acumen. The role requires coordination with internal teams and collaboration with sales to grow offerings.

Qualifications

• Minimum of 5 years’ experience in service delivery management or business management, preferably within the IT or services sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven track record in client relationship management and service excellence.
• Financial acumen, including budgeting and financial reporting.
• Problem-solving and critical thinking capabilities.
• Familiarity with SLA management and contract execution.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting client relationships; act as the primary contact; ensure high-quality service delivery.
• Service Delivery Management: Oversee timely and effective delivery per SLA; coordinate with internal teams; ensure timelines and quality standards.
• Operational Oversight: Supervise contracts and SLAs; ensure compliance and provide day-to-day support to service teams.
• Team Leadership & Development: Lead and mentor the delivery team; promote high performance and continuous improvement; collaborate cross-functionally.
• Financial Management: Monitor budgets; analyze profitability; support accurate billing.
• Problem-Solving and Escalation: Identify issues early; escalate when needed; ensure business continuity.
• Strategic Planning & Business Growth: Contribute to strategy for service enhancements; identify expansion opportunities; assist sales in presenting offerings.
• Reporting & Documentation: Regularly report performance; keep contracts and service records updated; provide timely reports.

Skills

Client relationship management

Leadership

Communication skills

Financial acumen

Problem-solving

SLA management

Microsoft Office

Job description

JOS Malaysia is seeking an experienced Service Account Manager to oversee service delivery and client relationships in Malaysia. You will lead cross-functional teams, manage SLAs, and drive service profitability while ensuring client satisfaction.

Ideal candidates bring 5+ years in service delivery or business management, strong leadership, excellent communication, and solid financial acumen. The role requires coordination with internal teams and collaboration with sales to grow offerings.