Client Experience & Online Shopping Support

Teleperformance; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary point of contact for customers, addressing their inquiries through phone and email. Your ability to project professionalism and empathy will be crucial in managing customer concerns and ensuring a positive experience. If you're passionate about communication and eager to make a difference in customer support, this is the perfect opportunity to grow and thrive in a fast-paced environment. Join a team that values excellence and continuous improvement, and help shape the future of customer service.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary point of contact for customers, addressing their inquiries through phone and email. Your ability to project professionalism and empathy will be crucial in managing customer concerns and ensuring a positive experience. If you're passionate about communication and eager to make a difference in customer support, this is the perfect opportunity to grow and thrive in a fast-paced environment. Join a team that values excellence and continuous improvement, and help shape the future of customer service.