Client Engagement Executive

AGENSI PEKERJAAN ATHLAN ADVISORY SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

AGENSI PEKERJAAN ATHLAN ADVISORY SDN BHD is seeking a Customer Support Associate in Kuala Lumpur to be the first voice callers hear, guiding users through the platform and assisting with next steps. You will handle inbound calls about features, promotions and account navigation and log each interaction in the CRM.

You will also run outbound campaigns to engage clients with new promotions and products, and refer complex queries to the appropriate team. Fluency in English and Mandarin is required.

Qualifications

• Diploma or degree in Business, Marketing, Finance, Communications or a related field.
• Experience in customer service, client support, call centre or sales support roles.
• Background in financial services is a plus but not essential.
• Strong and clear communication in English and Mandarin.
• Patient, calm and able to explain things simply.
• Organised with records and comfortable following approved scripts and conduct rules.

Responsibilities

• Handle inbound calls on platform features, products, promotions and account navigation
• Guide clients through campaign steps, eligibility and timelines
• Refer complex or transactional queries to the right team
• Call clients about live campaigns such as deposit promotions, share transfer-ins, referral programs and dormant account reactivation
• Log every interaction and follow-up in the CRM
• Share client feedback with Marketing and Customer Service to improve scripts, FAQs and campaigns
• Provide support to both English and Mandarin speaking customers dialing in

Skills

English communication

Mandarin communication

Customer service

Education

Diploma or degree in Business/Marketing/Finance/Communications

Job description

Our client is a global fintech firm making investing accessible to all across the world. They move fast, run lean and let technology do the heavy lifting. Their Malaysia team is growing. This is your chance to join early and help shape how the business scales.

About the role

You will be the first voice clients hear when they call in. You will answer their questions, guide them through the platform and make sure they leave the call knowing exactly what to do next. You will also run outbound campaigns to keep clients engaged with new promotions and products.

Handle inbound calls on platform features, products, promotions and account navigation

Guide clients through campaign steps, eligibility and timelines

Refer complex or transactional queries to the right team

Call clients about live campaigns such as deposit promotions, share transfer-ins, referral programs and dormant account reactivation

Log every interaction and follow-up in the CRM

Share client feedback with Marketing and Customer Service to improve scripts, FAQs and campaigns

Provide support to both English and Mandarin speaking customers dialing in

About you

Diploma or degree in Business, Marketing, Finance, Communications or a related field

Experience in customer service, client support, call centre or sales support roles

Background in financial services is a plus but not essential

Strong and clear communication in English and Mandarin

Patient, calm and able to explain things simply

Organised with records and comfortable following approved scripts and conduct rules