Client Coordinator - APAC

ACHSI APAC PTE. LTD.; Kuala Lumpur; Hybrid; MYR 33,000 - 47,000; Full time

Job summary

ACHS International is seeking a proactive Client Coordinator – APAC to support operations across the Asia-Pacific region, focusing on coordinating accreditation assessments, Quality Partner sessions, and client activities, while providing day-to-day administrative support to the Business Operations Lead – APAC.

This role is ideal for fresh graduates or early-career professionals who enjoy working with people, managing schedules, and supporting international operations.

Qualifications

• Diploma or Bachelor's Degree in Business Admin/Management/Communications or related field.
• Excellent written and spoken English communication skills.
• Good proficiency in Zoom, Teams, and MS Office.
• Strong organisational skills and ability to manage multiple deadlines.
• Interpersonal skills to engage clients and stakeholders professionally.
• Proactive, adaptable, and able to work independently with minimal supervision.
• Willingness to learn new systems and processes.

Responsibilities

• Coordinate accreditation assessment schedules and Quality Partner sessions with clients, assessors, and teams.
• Liaise with Assessor Division on allocations and introductions of Lead Assessors.
• Maintain assessment planners, CRM records, and documentation including pre‑assessment requirements.
• Organise and host virtual assessments using Zoom with breakout rooms and technical support.
• Maintain operational dashboards, trackers, and follow up on deadlines and actions.
• Provide administrative support to the Business Operations Lead – APAC.

Skills

English communication

Organisational skills

Communication

Zoom

MS Office

Interpersonal skills

Teamwork

Independent work

Education

Diploma or Bachelor's Degree in Business Administration/Management/Communications

Tools

Zoom

Microsoft Teams

Microsoft Office

SharePoint

CRM systems

Operational dashboards

Job description

ACHS International is looking for a proactive and organised Client Coordinator – APAC to support our operations across the Asia-Pacific region.

The role focuses on coordinating accreditation assessments, Quality Partner (QP) sessions, and client activities, while providing day-to-day administrative and operational support to the Business Operations Lead – APAC.

This is an excellent opportunity for fresh graduates or early-career professionals who enjoy working with people, managing schedules, and supporting international operations.

Key Responsibilities

Coordinate accreditation assessment schedules, Quality Partner sessions, and logistical arrangements with clients, assessors, and internal teams.

Liaise with the Assessor Division on assessor allocations, assessment confirmations, and introductions of Lead Assessors to member organisations.

Maintain assessment planners, CRM records, and relevant documentation, including monitoring pre-assessment requirements.

Organise and host virtual assessments using Zoom, including managing breakout rooms, participant coordination, and basic technical troubleshooting.

Maintain operational dashboards, trackers, and follow up on outstanding action items and upcoming deadlines.

Provide administrative and coordination support to the Business Operations Lead – APAC.

Requirements

Diploma or Bachelor's Degree in Business Administration, Management, Communications, or a related discipline.

Excellent written and spoken English communication skills.

Good proficiency in Zoom, Microsoft Teams, and Microsoft Office.

Strong organisational skills, attention to detail, and ability to manage multiple tasks and deadlines.

Good interpersonal skills with the ability to communicate professionally with clients and internal stakeholders.

Proactive, responsible, adaptable, and able to work independently with minimal supervision.

Strong teamwork and willingness to learn new systems and processes.

Must be based in Kuala Lumpur or the surrounding Klang Valley area and able to attend the office when required.

Additional Advantages:

Previous internship or experience in administration, client coordination, or operations.

Familiarity with SharePoint, CRM systems, or operational dashboards.

Proficiency in Vietnamese (written and spoken) is an advantage.

Fresh graduates are encouraged to apply.

Working Arrangements

Contract-based position with a hybrid working arrangement.

Based in Kuala Lumpur, with occasional office attendance as required.

Opportunity to collaborate with international clients and colleagues across the APAC region.

Please note that occasionally members of the ACHS International team will work outside business hours to meet the diverse needs of our international members.