Client Consultant

Audemars Piguet; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Audemars Piguet in Kuala Lumpur is seeking a boutique professional to deliver an exceptional customer experience and contribute to the boutique’s performance. You will support product and brand promotion while upholding the highest standards of presentation and service on the shop floor.

Join a fast-paced luxury environment where teamwork, ownership, and proactive problem solving are valued to continually elevate client engagement and brand excellence.

Qualifications

• Minimum of 5 years of experience in luxury retail or hospitality.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with a high level of attention to detail.
• Positive, proactive and solution-oriented mindset.
• Ability to take ownership and actively contribute to a collaborative team environment.
• Comfortable operating in a fast-paced and demanding environment.

Responsibilities

• Delivering an outstanding customer experience throughout the entire client journey, from pre-sales to after-sales
• Contributing actively to the boutique performance and ensuring a strong brand representation
• Supporting product and brand promotion by executing assigned actions within defined timelines and objectives
• Applying best practices on the shop floor and contributing to service excellence
• Taking initiatives to enhance overall boutique performance and client engagement
• Sharing knowledge and supporting team collaboration on a day-to-day basis
• Ensuring high standards of presentation, service and operational excellence within the boutique

Skills

Interpersonal skills

Customer service

Attention to detail

Team collaboration

Job description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Within the boutique team, your main mission will be to ensure an exceptional customer experience, while contributing actively to the boutique’s performance and supporting the development of the team.

In this context, you will be responsible for:

• Delivering an outstanding customer experience throughout the entire client journey, from pre‑sales to after‑sales
• Contributing actively to the boutique performance and ensuring a strong brand representation
• Supporting product and brand promotion by executing assigned actions within defined timelines and objectives
• Applying best practices on the shop floor and contributing to service excellence
• Taking initiatives to enhance overall boutique performance and client engagement
• Sharing knowledge and supporting team collaboration on a day‑to‑day basis
• Ensuring high standards of presentation, service and operational excellence within the boutique

Qualifications

• Minimum of 5 years of experience in luxury retail or hospitality
• Excellent interpersonal and communication skills
• Strong customer service orientation with a high level of attention to detail
• Positive, proactive and solution‑oriented mindset
• Ability to take ownership and actively contribute to a collaborative team environment
• Comfortable operating in a fast‑paced and demanding environment

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.