Client Advisor

Louis Vuitton (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Generous commission structure

Unparalleled global career opportunity

Supportive team and exceptional培训

Job summary

Louis Vuitton (M) Sdn Bhd in Kuala Lumpur is seeking a Client Advisor to deliver personalised luxury service and craft memorable shopping experiences. You will cultivate client relationships and guide purchases through storytelling while maintaining the highest standards of the Louis Vuitton brand.

The role emphasizes client relationship building, product expertise, and achievement of store targets within a premium retail environment.

Qualifications

• Experience in luxury retail or client-focused roles is preferred.
• Excellent interpersonal and communication skills with a client-centric approach.
• Ability to build lasting relationships and drive sales while delivering personalised service.

Responsibilities

• Provide exceptional, personalised service to clients to maximize sales.
• Build personalized experiences using client preferences and purchasing history.
• Engage clients through in-store visits, calls, and digital channels to drive revenue.

Skills

Client relationships

Sales & KPI focus

CRM proficiency

Communication skills

Storytelling

Multilingual

Tools

CRM System

POS System

Job description

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Client Advisor, you'll be the face of this legacy, crafting unforgettable experiences for our discerning clientele.

What's the opportunity?

Join our passionate retail team and become a true storyteller, sharing the magic of Louis Vuitton with every client. Drive store success by building lasting relationships and providing exceptional, personalised service.

Job responsibilities

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Key Responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.


• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping


• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and


• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.


• Contributes actively to the business objectives by achieving sales targets (contribution to the store l


• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the


• Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoirfaire) and show empathy and passion and following the steps of the Maison's selling


• Ensuring that the aftercare service is followed and issues are elegantly

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.


• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.


• Embody the LVMH culture and be an ambassador of the LVMH values


• Compliance and data management:


• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

Are you the one?

• Client Obsessed: Driven to build lasting relationships and guide clients through the world of Louis Vuitton. Clientelling skills are highly advantageous!


• Goal-Driven: Motivated to exceed KPIs and contribute to store success.


• Exceptional Communicators: Engaging and empathetic, with a talent for connecting with diverse clients.


• Resilient & Resourceful: Thriving under pressure with a \"can-do\" attitude.


• Team Players: Collaborative and supportive in a fast-paced environment.


• Luxury Curious: Genuinely enthusiastic about fashion or the Louis Vuitton brand.


• Career Driven: Ambitious and eager to grow within Louis Vuitton.


• Minimum 6 months commitment, 5 days/week (3 weekdays, 2 weekends Friday/Saturday/Sunday & Public Holiday)

Bonus points if you have:

• Previous experience in high-end retail, hospitality, or client-focused roles


• A knack for achieving KPIs


• Impeccable presentation and communication skills


• Multilingual abilities


• Digital Savvy

Additional information

What's in it for you?

• Generous commission structure


• Unparalleled global career opportunities


• A supportive team and exceptional training

Ready to embark on an extraordinary journey?