Client Care Specialist — Lash & Wax Services

BUBBLE GUM X SDN BHD; Shah Alam; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Medical Dental Travelling allowance

Staff purchase

Corporate In

Job summary

Bubble Gum X SDN BHD is seeking a Customer Service Representative to be the primary touchpoint for clients across our hair removal and lash services. You will deliver exceptional service, handle inquiries, schedule appointments, promote services and products, and ensure a welcoming experience in person and online.

Responsibilities include greeting clients, answering questions on pricing and packages, resolving concerns, building client relationships, understanding services, upselling, managing

Qualifications

• Experience delivering high-quality customer service.
• Able to respond to inquiries about services and pricing.
• Willingness to travel to multiple outlets (KL & Selangor).

Responsibilities

• Greet clients warmly and professionally in person and online.
• Respond promptly to client inquiries about services and pricing.
• Address concerns and complaints with empathy and professionalism.
• Build rapport to encourage repeat business and loyalty.
• Develop understanding of all hair removal and lash services.
• Provide advice on suitable services based on client needs.
• Promote and upsell services, packages, and products.
• Manage appointment bookings, cancellations, and rescheduling.
• Process payments using the XLABS POS system accurately.
• Maintain up-to-date client records with contact and service history.

Skills

Customer service

Communication

Sales upselling

Scheduling / POS

Tools

XLABS POS

Job description

Bubble Gum X SDN BHD is seeking a Customer Service Representative to be the primary touchpoint for clients across our hair removal and lash services. You will deliver exceptional service, handle inquiries, schedule appointments, promote services and products, and ensure a welcoming experience in person and online.

Responsibilities include greeting clients, answering questions on pricing and packages, resolving concerns, building client relationships, understanding services, upselling, managing