Delivery Lead Senior Manager

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Accenture Southeast Asia seeks an experienced leader to drive client-focused delivery across complex programs. You will ensure delivery success, manage scope, timelines, risk, and quality while building strong client relationships.

You will lead high-performance teams, align talent strategy across locations, and push for innovations that differentiate Accenture's value to clients.

Qualifications

• Bachelor's degree in business administration, marketing, or related field.
• 15+ years of experience in Accounting/Finance related operation, with at least 5+ years in leadership.
• Familiar with RTR, PTP, OTC finance BPO operation.
• Strong leadership and team management skills with the ability to inspire and develop a high-performing team.
• Excellent communication, negotiation, and interpersonal skills with clients and internal stakeholders.
• Strategic thinker with a results-driven mindset and ability to execute strategies.

Responsibilities

• Deeply focused on client success and goals, aligning delivery with client priorities.
• Accountable for rigorous project management: scope, timeline, risk, and quality.
• Establishes strong client relationships and quickly closes feedback loops.
• Builds high-performance teams with clear expectations and cross-location collaboration.
• Pursues delivery innovations using industry knowledge to contextualize capabilities.
• Drives follow-on work through up-selling and cross-selling the contract.
• Leverages Accenture ecosystem to bring the best experts and solutions.
• Proactively introduces new ideas and value add for clients.
• Uses delivery excellence and client trust to open up cross-sell opportunities.

Skills

Client leadership

Program management

Stakeholder management

Team leadership

Strategic thinking

Analytical mindset

Education

Bachelor's degree in business administration/finance

Master's degree preferred

Job description

• Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
  
• Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
  
• Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
  
• Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
  
• Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
  
• Drives follow-on work by focusing on up-selling and/or cross-selling the contract
  
• Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
  
• Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
  
• Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract

Responsibilities:

• Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
  
• Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
  
• Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
  
• Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
  
• Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
  
• Drives follow-on work by focusing on up-selling and/or cross-selling the contract
  
• Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
  
• Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
  
• Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract

Qualifications:

• Bachelor's degree in business administration, marketing, or related field; Master's degree preferred.
  
• 15+ years of experience in Accounting/Finance related operation, with at least 5+ years in leadership.
  
• Familiar with RTR, PTP, OTC finance BPO operation. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
  
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
  
• Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
  
• Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
  
• Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.