Client Advisor

LVMH Group; Johor Bahru; On-site; MYR 24,000 - 48,000; Full time

Job summary

Fendi is an Italian luxury fashion house known for elegance and craftsmanship. This position, based in Johor Bahru, invites you to deliver exceptional service in a flagship environment under LVMH's heritage of crafting dreams.

You will upsell across product categories, manage client relationships, and uphold store standards while meeting KPI targets and providing a professional, human touch. Ideal candidates have 2+ years in fashion luxury, strong selling skills, and readiness to work retail

Qualifications

• Minimum 2 years of related experience in Fashion/High End Luxury industry.
• Good grooming standard.
• Strong selling skills are necessary.
• Bilingual with the ability to speak third language an added advantage.
• Passionate in high-end luxury goods and willing to commit the retail hours.
• Knowledge in operating retail management system.
• Able to manage and prioritizing work to meet commitments aligned with organizational goals.
• Able to work effectively and responsibly to deliver upon results required by management, while under pressure.
• Team player; able to work collaboratively with others.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI
• Provide customer feedback on products, especially newly launched products
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
• Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management
• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines
• Provide meaningful suggestions on improvement of internal processes and workflow

Skills

Strong selling skills

Bilingual with third language

Job description

Engage in upselling, cross selling and multiple selling for all product categories

Monitor individual sales and achieve performance target and KPI

Provide customer feedback on products, especially newly launched products

Client Management

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Perform store duties as assigned by team leaders and management

Store Management

Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance

Maintain a safe and clean store environment and implement daily housekeeping duties

Maintain proper visual merchandising according to company guidelines

Others

Provide meaningful suggestions on improvement of internal processes and workflow

REQUIREMENTS

Minimum 2 years of related experience in Fashion/High End Luxury industry

Good grooming standard

Strong selling skills are necessary

Bilingual with the ability to speak third language an added advantage

Passionate in high-end luxury goods and willing to commit the retail hours

Knowledge in operating retail management system

Able to manage and prioritizing work to meet commitments aligned with organizational goals

Able to work effectively and responsibly to deliver upon results required by management, while under pressure

Team player; able to work collaboratively with others

Additional information

About Fendi:

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.