Client Account Manager (Mandarin Speaker)

Automatic Data Processing, Inc.; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

ADP is seeking a Client Account Manager in Kuala Lumpur to oversee a portfolio of global payroll clients. You will be the primary contact for payroll-related activities, ensuring accurate and timely delivery, and maintaining strong client relationships across multiple countries.

Responsibilities include end-to-end payroll management, vendor coordination, governance reviews, and reporting. A minimum of 1 year in customer service with strong Excel skills and Mandarin capability is preferred, with

Qualifications

• Minimum 1 year of customer service experience.
• Proficient in basic Microsoft Excel functions (VLOOKUP, Pivot Tables).
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Strong analytical and problem solving skills.

Responsibilities

• Serve as the primary contact for payroll, operational, and service-related inquiries for assigned clients.
• Build and maintain strong client relationships through proactive communication and excellent service.
• Coordinate internally to resolve issues and meet client expectations and conduct governance discussions.
• Manage end-to-end payroll operations across multiple countries and pay groups.
• Audit payroll calculations, validate data, and ensure timely payroll disbursements and statutory payments.
• Liaise with international payroll vendors, ICPs, and clients to address processing requirements.
• Generate, review, and analyze payroll reports and client-specific reports; track open items and ensure data accuracy.

Skills

Relationship management

Time management

Communication skills

Organizational skills

Problem solving

Team player

Adaptability

Mandarin communication

Excel basics

Chinese client liaison

Tools

Microsoft Excel

Job description

Position Title: Client Account Manager

Reporting Line: Supervisor Client Account Manager

Position Purpose: The Client Account Manager (CAM) is responsible for managing a portfolio of global payroll clients and serves as the primary point of contact for all payroll-related activities. The CAM ensures the accurate and timely delivery of payroll services, maintains strong client relationships, coordinates with international payroll providers, and oversees payroll operations from payroll input through employee and statutory payments.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for assigned clients for payroll, operational, and service-related inquiries.
• Build and maintain strong client relationships through proactive communication and excellent customer service.
• Act as a client advocate and coordinate internally to resolve issues and meet client expectations.
• Conduct regular service reviews and governance discussions with clients where applicable.

Payroll Management

• Manage end-to-end payroll operations across multiple countries and pay groups.
• Review payroll changes submitted by clients and coordinate with In-Country Partners (ICP) for payroll processing.
• Audit payroll calculations and perform validation checks to ensure payroll accuracy before client approval.
• Monitor payroll calendars and ensure all payroll activities are completed within agreed timelines.
• Ensure payroll disbursements, statutory payments, and employee payments are completed accurately and on time.
• Manage payroll exceptions, escalations, and issue resolution.

Stakeholder Coordination

• Liaise with international payroll vendors, internal departments, and clients regarding payroll processing requirements.
• Communicate payroll changes and requirements between clients and local payroll providers.
• Coordinate with implementation, finance, operations, and support teams to address service delivery needs.
• Escalate risks and operational issues appropriately while driving timely resolution.

Reporting & Compliance

• Generate, review, and analyze payroll reports, payroll registers, invoices, variance reports, and client-specific reports.
• Perform payroll reconciliations and audits to identify discrepancies and ensure data accuracy.
• Track open items and maintain issue logs until resolution.

Experience

• Minimum 1 years of customer service experience.
• Proficient in basic Microsoft Excel functions, including VLOOKUP and Pivot Tables
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Strong analytical and problem solving skills.

Skills

• End to end Relationship
• Organizational and time Management skills
• Service Excellence
• Proactive
• High level of communication skills
• Ability to work under pressure
• Team Player
• Highly organized
• Flexible / Adaptability to new system and processes
• Strong communication and relationship management skills
• Ability to work closely with Chinese clients
• Candidate must be willing to align and work as per Singapore holiday calendar
• Fluent Mandarin Speaker (Verbal)

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.