Client Account Manager

SalesWorks Group; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Remote work (2 days)

Health Insurance

Dental & Optical Benefits

Annual Leave

Birthday Leave

Open & Collaborative Environment

Job summary

SalesWorks Group in Kuala Lumpur is seeking a capable planning and strategy professional to liaise with clients and sales teams, identify gaps in campaigns, and drive strategic direction for campaigns.

You will handle financial & compliance tasks, reporting, and administrative duties, ensuring adherence to local laws, timely updates, and seamless operation across campaigns. A Bachelor's degree and client servicing experience are required.

Qualifications

• Experience in client servicing role.
• Strong planning and strategy skills.
• Proficient in Microsoft Office and data analysis.

Responsibilities

• Act as liaison between stakeholders and sales team to steer campaign direction.
• Identify gaps and actions to improve campaign productivity across teams.
• Regular reporting to clients and sales teams on campaigns and critical numbers.

Skills

MS Office proficiency

Organized

Excellent communication (English/Bah- 

Education

Bachelor of Business Administration/Marketing/Economics

Job description

• Act as liaison between key stakeholders as well as executer of strategic direction for clients and sales team to ensure the campaigns are managed effectively.

Key Responsibilities

A. Planning and Strategy:

• Identify gaps with existing campaigns and key actions required
• Increase the productivity of the sales teams and internal teams
• Discover new ways of enhancing campaigns (lateral thinking)
• Demographic and trend analysis of target markets to enhance sales team’s productivity
• Review critical numbers with clients, sales managers, and General Manager
• Participate in management strategy meetings
• Ensure there are clear operational guidelines in place for all areas of the campaign

B. Financial and Compliance Management:

• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders
• Able to understand sales figures and interpret critical numbers and analyze trends
• Negotiate contracts and payment schemes
• Ensure all practices and guidelines are compliant with local laws and policies
• Highlight and elevate to the GM any risk areas identified that could have an adverse effect on the client, company, or sales team.
• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders
• Able to understand sales figures and interpret critical numbers and analyze trends
• Negotiate contracts and payment schemes
• Ensure all practices and guidelines are compliant with local laws and policies
• Highlight and elevate to the GM any risk areas identified that could have an adverse effect on the client, company, or sales team.

C. Administrative:

• Regular reporting to provide feedback to clients and sales teams including inventory management
• Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers
• Review monthly and quarterly priorities and objectives
• Improve the quality and functionality of reports

EDUCATION / QUALIFICATIONS

• Bachelor of Business Administration/Marketing/Economics
• Experience in client servicing role

KNOWLEDGE AND SKILLS

• Operationally strong in Microsoft Office
• Organized and able to work in fast-paced environments
• Excellent spoken and written communication (English/Bahasa)

ANY OTHER ATTRIBUTES

• Determined, willing to take on challenges
• Innovative thinker and problem solver

What We Offer:

• Remote work setup: 2 days remote, 3 days in the office
• What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
• Annual Leave accrued yearly*
• Birthday Leave allocation
• Health Insurance
• Dental & Optical Benefits
• Open, Inclusive and Collaborative Working Environment