Clearance Representative

FedEx; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Optical

Dental care

Team engagement activities

Festive celebrations

Job summary

FedEx is seeking a Customs Clearance Representative for the KL market to join our Clearance Shared Service Centre. You will prepare documentation for inbound and outbound shipments and liaise with customers to resolve clearance and delivery issues, ensuring smooth customs processing.

The role requires a Diploma or equivalent and about one year in customer service or contact center environments. You will work 44 hours per week on weekdays with alternate Saturday mornings, and shifts; training

Qualifications

• Diploma or equivalent is required.
• One year of customer servicing or working in a fast-paced Contact Centre environment.
• Training will be provided.

Responsibilities

• Prepare documentation for clearance of inbound shipments and outbound shipments according to Customs regulations.
• Liaise with customers to resolve clearance and delivery issues to expedite customs clearance and maximize satisfaction.
• Other job-related tasks as assigned by the manager.

Skills

Problem solving

English communication

Think on feet

Adaptability

MS Office

Education

Diploma or equivalent

Tools

MS Office

Job description

We are looking for people who want to spread their wings and create what's next! Come join us as a Customs Clearance Representative (SG Market) and be part of our newly established Clearance Shared Service Centre to support clearance activities across various markets.

Education: Diploma or equivalent

Experience: One (1) year of general clerical experience and One (1) year of customer contact experience

Location: KL Eco City. You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as medical insurance, optical, dental care, occasional team engagement activities as well as festive celebrations, and more!

Job Responsibilities

• To prepare documentation for clearance of all inbound shipments requiring formal entries and outbound shipments in accordance with Customs and Quarantine regulations;
• To liaise directly with customers to resolve clearance and delivery issues with the objective to efficiently expedite customs clearance and maximize customer satisfaction.
• Any other job-related tasks assigned by the manager.

Skills Required

• Effective problem solving skills
• Good command of spoken and written English
• Ability to think on the feet
• Ability to adapt to fast-paced changing situations
• MS Office knowledge

Minimum Requirements

• Education: Diploma or equivalent.
• Experience: One year of customer servicing or working in a fast-paced Contact Centre environment.
• Training will be provided.
• Weekly 44 working hours on weekdays (alternate Saturday mornings).
• Requires to work on Shift.
• Required to work on Public Holidays and will be paid Public Holiday rate.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.