Clearance Agent

FedEx; Bayan Lepas; On-site; MYR 42,000 - 66,000; Full time

Job summary

FedEx Logistics seeks a detail‑oriented customs coordinator in Bayan Lepas, Penang. The role handles import/export clearance, documentation accuracy, and customer communications to ensure compliant and timely shipments.

You will work closely with operations, sales, and service teams to resolve inquiries and support smooth clearance. Experience in customs is preferred; MS Office skills required; strong organizational ability is essential.

Qualifications

• Secondary education or equivalent.
• 2+ years experience preferred but not required.
• Knowledge of customs regulations and trade compliance preferred but not required.
• Proficiency in Microsoft Office & PC.
• Strong interpersonal and problem solving skills.
• Proven expertise in planning & organizing with high accuracy and attention to detail.

Responsibilities

• Review import/export documents to ensure accurate declarations before submission to customs authorities.
• Coordinate with customers, freight forwarders, and government agencies to collect information and resolve inquiries.
• Liaise with regulatory bodies to facilitate customs clearance and resolve issues.
• Stay updated on changes in regulations and tariff structures to provide accurate guidance.
• Ensure timely submission of declarations and maintain compliant documentation.
• Collaborate with operations, customer service, and sales to enable smooth clearance processes.
• Provide excellent customer service by addressing inquiries and resolving issues.

Skills

Customs regulations

Customer service

Attention to detail

Planning & organizing

Education

Secondary education or equivalent

Tools

Microsoft Office

Job description

Responsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients

• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits, to ensure accurate declarations before submission to customs authorities.


• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues.


• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise


• Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers


• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with oraganization policies and regulatory requirements


• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes


• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction

Job Requirements

• Secondary education or equivalent


• Relevant work experience of at least two (2) years is preferred but not required.


• Knowledge of customs regulations, procedures and trade compliance is preferred but not required


• Working knowledge of Microsoft Office & PC


• Strong interpersonal and problem-solving skills


• Proven expertise in planning & organizing, with a strong accuracy & attention to detail

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by \"Fortune\" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.