Claims Resolution Specialist

Zurich General Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 78,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich General Insurance Malaysia Berhad seeks a Claims Handler to manage personal or commercial line claims within authority limits, following established protocols to ensure efficient, customer-centric service.

A Diploma/Degree in Business or Insurance is required, plus strong communication and negotiation skills, attention to detail, and the ability to work independently in a fast-paced environment.

This role offers growth within a global insurer with opportunities for professional development.

Qualifications

• Diploma/Degree in Business, Insurance, or related field.
• Strong communication and negotiation skills.
• Detail-oriented, well-organized, and capable of handling high volumes of cases.
• Able to work independently and under pressure in a fast-paced environment.

Responsibilities

• Document claims file by accurately capturing and updating claims data.
• Determine liability by gathering and analyzing relevant facts.
• Analyse and determine policy coverage.
• Develop case strategy, evaluation, and escalate issues as appropriate.
• Establish timely reserves and review throughout the claims cycle within authority limits.
• Negotiate settlement by establishing an appropriate negotiation strategy.
• Ensure customer service by proactively communicating information and following protocols.
• Refer claim to subrogation and fraud teams when needed.
• Protect Zurich's reputation by keeping claims information confidential.
• Understand current industry trends and participate in professional networks.

Skills

Strong communication

Negotiation skills

Detail-oriented

Education

Diploma/Degree in Business, Insurance, or related field

Job description

Zurich General Insurance Malaysia Berhad seeks a Claims Handler to manage personal or commercial line claims within authority limits, following established protocols to ensure efficient, customer-centric service.

A Diploma/Degree in Business or Insurance is required, plus strong communication and negotiation skills, attention to detail, and the ability to work independently in a fast-paced environment.

This role offers growth within a global insurer with opportunities for professional development.