Claims Specialist - Property & Engineering

Zurich Insurance; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur is seeking a claims handler to manage single and multi-party personal or commercial line claims with moderate exposure. The role emphasizes accurate data capture, liability assessment, and timely, customer-centric service.

With 2–5 years of property or engineering claims experience, you will negotiate settlements, establish reserves, and ensure compliance with laws and internal controls. Join a team focused on professional growth and risk insight.

Qualifications

• Bachelor's degree in a related field with relevant knowledge in insurance or risk management.
• 2–5 years of experience in property and/or engineering claims handling.
• Experience managing end-to-end claims processes including investigation, assessment, negotiation and settlement.

Responsibilities

• Document claims file by accurately capturing and updating claims data.
• Determine liability by gathering facts, analyze coverage, and develop strategy for timely resolution.
• Establish reserves and review throughout the claims cycle within authority limits.
• Maintain quality standards by following best practices and procedures.
• Communicate proactively with customers and follow established protocols.
• Contribute to profitable growth by providing risk insights and trends.

Skills

Claims handling

Negotiation

Documentation

Education

Bachelor's degree in Insurance / Risk Management / Engineering / Construction / Business Administration

Job description

Job Summary

With moderate direction, handles single and multi‑party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

Job Accountabilities – Key Accountabilities

• Document claims file by accurately capturing and updating claims data and information.
• Determine liability by gathering and analyzing relevant facts, analyze and determine policy coverage, and work to achieve a timely resolution by developing case strategy and evaluation, escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits, assess damages, and negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
• Align with the organization's Claims Vendor Management strategy.
• Ensure legal compliance by following laws, regulations, and internal control requirements.
• Refer claim to sub‑rogation and fraud teams.
• Contribute to profitable growth by providing risk insight, information, and trends to the Business Unit or customer as needed.
• Protect Zurich's reputation by keeping claims information confidential.
• Understand current industry trends, establish personal networks, and participate in professional societies.
• Manage litigation by assigning counsel within the approved panel where applicable.

Job Qualifications

Required:

• Bachelor's Degree in Insurance, Risk Management, Engineering, Quantity Surveying, Construction Management, Business Administration, or a related field.
• Minimum 2–5 years of experience in Property and/or Engineering Claims handling within the insurance industry.
• Experience managing end‑to‑end claims processes, including investigation, assessment, negotiation, and settlement.