Claims Examiner: Fast-Paced, Customer-Focused Pro

Zurich Insurance Group; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Zurich Insurance Group Malaysia is seeking a Claims Handler with moderate direction to manage single and multi-party personal or commercial line claims of low to moderate exposure within authority limits, delivering a customer-centric claims service.

Responsibilities include documenting claims, determining liability, analysing coverage, developing case strategy, establishing reserves, negotiating settlements, and ensuring timely communication and regulatory compliance.

Qualifications

• Diploma/Degree in Business, Insurance, or related field.
• Strong communication and negotiation skills.
• Detail-oriented, well-organized, and capable of handling high volumes of cases.
• Able to work independently and under pressure in a fast-paced environment.

Responsibilities

• Document claims file by accurately capturing and updating claims data/information.
• Determine liability by gathering and analyzing relevant facts and analyze policy coverage.
• Work to have a timely resolution to claims by developing case strategy and evaluation.
• Establish timely reserves and perform ongoing review within authority limits.
• Assess damages and negotiate settlement by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices and ensure customer service.
• Align to Claims Vendor Management strategy and ensure legal compliance by following laws.
• Refer claim to subrogation and fraud teams and provide risk insights when needed.

Skills

Strong communication

Negotiation skills

Detail-oriented

Well-organized

Ability to work under pressure

Education

Diploma or Degree in Business/Insurance

Job description

Zurich Insurance Group Malaysia is seeking a Claims Handler with moderate direction to manage single and multi-party personal or commercial line claims of low to moderate exposure within authority limits, delivering a customer-centric claims service.

Responsibilities include documenting claims, determining liability, analysing coverage, developing case strategy, establishing reserves, negotiating settlements, and ensuring timely communication and regulatory compliance.