Senior Claims & Underwriting Support Officer

Prudential; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Prudential in Kuala Lumpur is seeking a claims professional to assess major claims and assist in approvals beyond assessors’ authority. You will provide enquiry support and contribute to departmental projects while supervising junior staff in daily operations.

You will also help prepare investigation letters, conduct claims investigations, and support underwriting, compliance and premium financing decisions after submissions.

Qualifications

• Experience in assessing major claims and supporting approvals.
• Ability to handle enquiries and provide clear responses to customers and agents.
• Experience supervising junior staff and coordinating daily operations.

Responsibilities

• Assess cases with main focus on major claims and assist in higher approvals.
• Provide enquiry support and participate in department projects.
• Supervise subordinates in handling daily operations and training.
• Prepare tailored letters and handle claims investigations as needed.
• Assist in underwriting compliance and premium financing decisions after case submission.

Skills

Claims assessment

Approval processes

Enquiry support

Team supervision

Training staff

Job description

Prudential in Kuala Lumpur is seeking a claims professional to assess major claims and assist in approvals beyond assessors’ authority. You will provide enquiry support and contribute to departmental projects while supervising junior staff in daily operations.

You will also help prepare investigation letters, conduct claims investigations, and support underwriting, compliance and premium financing decisions after submissions.