Claim Analyst II

Arbex; Petaling Jaya; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Arbex is seeking an experienced Pricing Operations professional to govern pricing governance, administer pricing systems, and manage master data across ANZ. You will serve as SME for Sparta and Vistex, ensuring pricing accuracy and system integrity to support commercial pricing strategies.

The role partners with Commercial, RGM, Finance, Customer Service, Claims, Master Data, and DTS teams to resolve complex issues and drive continuous improvement in pricing operations.

Qualifications

• 5+ years of experience in Pricing Operations or related roles.
• Strong understanding of pricing governance and commercial processes.
• Experience with ERP, pricing or master data systems.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and influencing abilities.

Responsabilités

• Pricing Operations & Governance: act as SME and escalation point; manage pricing agreements, customer hierarchies, memberships and pricing master data; ensure compliance with pricing policies and approvals; support annual price increase initiatives.
• Systems & Process Management: administer Sparta and Vistex pricing platforms; manage user access, controls and testing; collaborate with DTS on enhancements; deliver user training and support.
• Pricing Analytics & Issue Resolution: investigate pricing disputes, conduct root cause analysis, monitor performance; identify improvement opportunities.
• Stakeholder Management: partner with Commercial, RGM, Finance, Customer Service, Claims, Master Data; provide governance guidance; support knowledge sharing.

Connaissances

Pricing governance

Stakeholder management

Analytical thinking

Communication

ERP systems

Outils

Sparta

Vistex

SAP

Salesforce

Description du poste

Role Summary

Responsible for pricing governance, pricing system administration, and master data management across Australia and New Zealand (ANZ). The role serves as a subject matter expert (SME) for Sparta and Vistex, ensuring pricing accuracy, system integrity, and effective execution of commercial pricing strategies.

The position partners closely with Commercial, Revenue Growth Management (RGM), Customer Service, Finance, Claims, Master Data, and DTS teams to support pricing initiatives, resolve complex issues, and drive continuous improvement.

Key Responsibilities

Pricing Operations & Governance

• Act as the SME and escalation point for pricing-related matters.
• Manage pricing agreements, customer hierarchies, memberships, and pricing master data.
• Ensure compliance with pricing policies, controls, and approval requirements.
• Support annual price increase and pricing realization initiatives.

Systems & Process Management

• Administer Sparta and Vistex pricing platforms.
• Manage user access, system controls, testing, and issue resolution.
• Partner with DTS on system enhancements and automation opportunities.
• Deliver user training and business support.

Pricing Analytics & Issue Resolution

• Investigate pricing disputes, claims, and rebate-related issues.
• Conduct root cause analysis and recommend corrective actions.
• Monitor pricing performance and identify process improvement opportunities.

Stakeholder Management

• Partner with Commercial, RGM, Finance, Customer Service, Claims, and Master Data teams.
• Provide guidance on pricing processes and governance requirements.
• Support knowledge sharing and capability development across the business.

Required Qualifications

• 5+ years of experience in Pricing Operations, Commercial Operations, Sales Operations, Pricing Governance, or Master Data Management.
• Strong understanding of pricing agreements, governance, and commercial processes.
• Experience working with ERP, pricing, or master data systems.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and influencing abilities.

Preferred Qualifications

• Experience with Sparta, Vistex, SAP, Salesforce, or similar platforms.
• Knowledge of rebates, chargebacks, distributor pricing, and commercial agreements.
• Experience supporting annual pricing programs or pricing transformation initiatives.

Success Measures

• Pricing accuracy and governance compliance.
• Timely execution of pricing initiatives.
• Reduction in pricing disputes and revenue leakage.
• Improved process efficiency and stakeholder satisfaction.