Business Operations Analyst

Altera; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Altera is seeking a Business Operations Analyst in Penang to support pricing governance, channel operations and quoting support. You will partner with Sales, Finance, IT and Distribution to ensure accurate pricing, compliant processes and efficient operations that drive revenue growth and customer success.

You will validate transactions against pricing strategies, develop dashboards, automate reporting and contribute to system enhancements across Salesforce, Oracle and Power BI to enable better

Qualifications

• Bachelor's degree in a related field and 6+ years of operations or pricing experience.
• Advanced Excel skills and proficiency with Microsoft 365.
• Experience with Salesforce, Oracle, or Model N CRM/ERP platforms.
• Experience with Power BI or data visualization tools.
• Strong analytical and data management capabilities in a global environment.

Responsibilities

• Oversee pricing governance and commercial operations.
• Validate pricing against agreements and policies.
• Manage distributor price authorizations and pricing programs.
• Prepare and automate reports, dashboards and KPIs.
• Collaborate with sales, finance, IT and distribution partners.
• Drive system enhancements and data quality across platforms.
• Support audits and governance standards.

Skills

Analytical thinking

Stakeholder management

Cross-functional work

Business acumen

Process improvement

Attention to detail

Communication skills

Global collaboration

Education

Bachelor's degree in related field

Tools

Salesforce

Oracle

Model N

Power BI

DataBricks

Microsoft Excel

Microsoft 365

Job description

Job Details

Job Description

The Business Operations Analyst plays a key role in enabling Altera's commercial engine through pricing governance, channel operations, quoting support, business analytics, and systems enablement. This role partners closely with Business Management, Sales Operations, Finance, IT, Product Marketing and Distribution Partners to ensure accurate pricing execution, compliant business processes, and efficient operations that support revenue growth and customer success.

The analyst validates commercial transactions against pricing strategies, agreements and financial controls, while also driving process improvements, reporting automation, system enhancements, and data-driven decision making.

Key Responsibilities

• Pricing & Commercial Operations
• Manage and process Distributor Price Authorizations (DPA), Phantom Inventory programs, transfer pricing and other commercial pricing programs.
• Review and verify pricing and quoting requests against customer/distributor agreements, pricing policies, margin plans and business strategies.
• Approve pricing within delegated authority and support annual contract renewals, price changes, product transitions and end-of-life activities.
• Ensure pricing and commercial data is accurately maintained in enterprise systems to enable smooth order processing and revenue recognition.
• Business Support & Stakeholder Management
• Serve as a primary point of contact for pricing, quoting and operational inquiries.
• Partner with Business Managers, Sales, Customer Operations, Finance, Channel and Distribution Partners to resolve issues in a timely manner.
• Provide guidance and training on pricing processes, operational procedures and business tools.
• Support escalations and drive timely resolution of business-critical issues while maintaining strong cross-functional relationships.
• Compliance, Governance & Master Data
• Ensure adherence to company policies, financial controls, audit requirements and governance standards.
• Maintain documentation, process traceability and perform periodic audits and data validation.
• Support internal and external audits and help identify and mitigate operational and compliance risks.
• Support customer, pricing, distributor and commercial master data management; maintain data quality, accuracy and integrity across systems.
• Business Analytics & Reporting
• Develop, maintain and automate operational reports, dashboards and KPIs.
• Analyse pricing trends and revenue-impacting activities and operational performance.
• Perform root cause analysis and provide recommendations to improve business and margin outcomes.
• Support executive reviews, forecasting and management reporting with clear, actionable insights.
• Systems, Tools & Automation
• Act as a business representative for key operational systems and tools (e.g., Salesforce, Model N, Oracle, Power BI, Data Brick).
• Define business requirements, support UAT and validate system enhancements with IT and system owners.
• Drive automation and digital transformation initiatives to improve efficiency, scalability and data accuracy.
• Troubleshoot system and process issues and coordinate resolution with relevant stakeholders.
• Projects & Cross-Functional Initiatives
• Lead or contribute to cross-functional projects related to pricing programs, business process changes, system implementations, integrations and strategic initiatives.
• Coordinate stakeholders, timelines, risks and deliverables; support change management and user adoption activities.

Desired Competencies

• Strong analytical, critical-thinking and problem-solving skills.
• Excellent stakeholder management and influencing abilities.
• Strong business acumen and commercial mindset (pricing/channel/distribution exposure a plus).
• Process improvement and automation mindset with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Effective communication and presentation skills.
• Ability to work independently and collaboratively across regions and functions.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Marketing, Supply Chain, Engineering, Information Systems or related field.
• 6+ years of experience in Business Operations, Sales Operations, Pricing, Commercial Operations, Customer Operations, Finance or related fields.
• Advanced proficiency in Microsoft Excel and Microsoft 365.
• Experience with business systems such as Salesforce, Oracle, Model N or equivalent CRM/ERP platforms.
• Experience with reporting/data visualization tools such as Power BI or Data brick.
• Strong analytical and data management skills with high accuracy and attention to detail.
• Proven ability to work effectively in a global, cross-functional environment.
• Semiconductor or technology industry experience is preferred but not required.

Job Type

Regular

Shift

Shift 1 (Malaysia)

Primary Location

Penang 15, Penang, Malaysia

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.