CLAIM ADMINISTRATION

ECW Motorsports Sdn. Bhd; Semenyih; On-site; MYR 42,000 - 54,000; Full time

Job summary

ECW Motorsports Sdn. Bhd in Bandar Baru Bangi (HQ) is seeking a proactive Claim Administration professional to support the claims department.

The role focuses on administrative work for claims, handling documents, and processing payments to workshops while delivering strong customer service. You will review warranty claims for coverage and eligibility, verify information, and maintain organized claim files.

Responsibilities

• Reviewing warranty claims to determine coverage and eligibility
• Verifying information and documentation related to claims
• Calculating claim settlements and processing payments
• Maintaining accurate and organized claim files
• Communicating with policyholders, workshops, and other relevant parties regarding claim status and requirements
• Coordinating with internal departments to ensure smooth claim processing
• Providing excellent customer service by addressing inquiries and resolving issues
• Ensuring compliance with company policies, insurance regulations, and legal requirements
• Preparing reports and summaries related to claims activity
• Identifying and investigating potential fraud or discrepancies
• Providing general administrative support to the claims team
• Assisting with data entry, record keeping, and other administrative tasks
• Managing claim-related projects and initiatives as needed

Job description

ECW Motorsports Sdn. Bhd - Semenyih, Selangor

Ezcare Warranty is seeking a proactive and detail-oriented Claim Administration to support our claims department. This role is based at our headquarters in Bandar Baru Bangi and involves in assisting the claims team with administrative work of claims. Emphasis is on claims documents handling, payment to workshops & customer service.

Key Responsibilities:

• Reviewing and analysing warranty claims to determine coverage and eligibility
• Verifying information and documentation related to claims
• Calculating claim settlements and processing payments
• Maintaining accurate and organized claim files

Communication and Coordination:

• Communicating with policyholders, workshops, and other relevant parties regarding claim status and requirements.
• Coordinating with internal departments to ensure smooth claim processing
• Providing excellent customer service by addressing inquiries and resolving issues

Compliance and Reporting:

• Ensuring compliance with company policies, insurance regulations, and legal requirements
• Preparing reports and summaries related to claims activity
• Identifying and investigating potential fraud or discrepancies

Administrative Support:

• Providing general administrative support to the claims team
• Assisting with data entry, record keeping, and other administrative tasks
• Managing claim-related projects and initiatives as needed