Claims Assistant

Windscreen2U; Selangor; On-site; MYR 21,000 - 32,000; Full time

Job summary

Jora Malaysia is seeking a dedicated Claims Assistant to support the Insurance Claims Department by processing, coordinating, and tracking motor insurance claims to ensure timely and accurate submissions.

Key duties include handling documentation, coordinating with insurers, and maintaining data integrity and audit-ready records, with training provided for fresh graduates.

Qualifications

• Strong organizational and time management skills for handling multiple tasks.
• High attention to detail and accuracy in documentation.
• Clear communication and interpersonal skills, written and verbal.

Responsibilities

• Receive, verify, and process incoming insurance claims documents for motor claims.
• Monitor claim progress and follow up with insurers and relevant parties.
• Ensure data accuracy and timely reporting for management.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Independent work

Discretion

MS Office (Excel/Word)

Education

SPM/ Diploma in related field

Tools

Merimen system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Claims Assistant supports the Insurance Claims Department by processing, coordinating, and tracking motor insurance claims to ensure timely and accurate submissions.

Key Responsibilities

1. Claims Documentation & Processing

• Receive, verify, and process incoming insurance claims documents, ensuring completeness, accuracy, and compliance with insurer requirements and company procedures.
• Review claim forms, photos, and supporting materials, and ensure all required documents are obtained before submission to insurers.
• Assist in preparing and submitting claims within required timelines; prepare, scan, and organize supporting documentation as needed.
• Maintain accurate electronic and physical filing systems for efficient retrieval and audit purposes.

2. Claims Coordination & Follow-up

• Monitor claim progress and follow up with insurers, adjusters, and relevant parties on status updates.
• Liaise with internal departments to obtain additional information and resolve discrepancies or incomplete submissions.
• Support the department in maintaining operational efficiency and compliance with company policies.

3. Data Management & Reporting

• Ensure claims data is entered accurately and updated in a timely manner.
• Generate and compile periodic claims reports and summaries for management review.
• Monitor documentation status and ensure proper record retention in line with audit requirements.

Requirements

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Insurance, Automotive Studies, or a related field.
• Fresh graduates are encouraged to apply.
• Training will be provided.

Skills & Competencies

• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• High level of attention to detail and accuracy in documentation.
• Strong communication and interpersonal skills, both written and verbal.
• Able to work independently as well as collaboratively within a team environment.
• Capable of handling confidential and sensitive information with professionalism and discretion.
• Proficient in Microsoft Office applications (Excel, Word, etc.).

Added Advantages

• Knowledge of automobile, automotive parts, vehicle repair processes, or the motor insurance industry.
• Experience using the Merimen system or other insurance claims management platforms.
• Previous experience in insurance claims administration, customer service, workshop administration, or related fields.
• Familiarity with motor insurance claim procedures and documentation requirements.

Working Arrangement

• Willing to work on weekends (Saturday and Sunday).
• Rest day(s) will be provided on weekdays accordingly.

Why Join Us?

• Excellent opportunity to build a long-term career in the insurance and automotive claims industry, with clear paths for advancement and professional development.
• Comprehensive on-the-job training and continuous learning opportunities.
• Friendly, supportive, and collaborative working environment.
• Exposure to insurance claims management, customer service, and industry best practices.

The Claims Assistant supports the Insurance Claims Department by processing, coordinating, and tracking motor insurance claims to ensure timely and accurate submissions.

Key Responsibilities

1. Claims Documentation & Processing

• Receive, verify, and process incoming insurance claims documents, ensuring completeness, accuracy, and compliance with insurer requirements and company procedures.
• Review claim forms, photos, and supporting materials, and ensure all required documents are obtained before submission to insurers.
• Assist in preparing and submitting claims within required timelines; prepare, scan, and organize supporting documentation as needed.
• Maintain accurate electronic and physical filing systems for efficient retrieval and audit purposes.

2. Claims Coordination & Follow-up

• Monitor claim progress and follow up with insurers, adjusters, and relevant parties on status updates.
• Liaise with internal departments to obtain additional information and resolve discrepancies or incomplete submissions.
• Support the department in maintaining operational efficiency and compliance with company policies.

3. Data Management & Reporting

• Ensure claims data is entered accurately and updated in a timely manner.
• Generate and compile periodic claims reports and summaries for management review.
• Monitor documentation status and ensure proper record retention in line with audit requirements.

Requirements

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Insurance, Automotive Studies, or a related field.
• Fresh graduates are encouraged to apply.
• Training will be provided.

Skills & Competencies

• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• High level of attention to detail and accuracy in documentation.
• Strong communication and interpersonal skills, both written and verbal.
• Able to work independently as well as collaboratively within a team environment.
• Capable of handling confidential and sensitive information with professionalism and discretion.
• Proficient in Microsoft Office applications (Excel, Word, etc.).

Added Advantages

• Knowledge of automobile, automotive parts, vehicle repair processes, or the motor insurance industry.
• Experience using the Merimen system or other insurance claims management platforms.
• Previous experience in insurance claims administration, customer service, workshop administration, or related fields.
• Familiarity with motor insurance claim procedures and documentation requirements.

Working Arrangement

• Willing to work on weekends (Saturday and Sunday).
• Rest day(s) will be provided on weekdays accordingly.

Why Join Us?

• Excellent opportunity to build a long-term career in the insurance and automotive claims industry, with clear paths for advancement and professional development.
• Comprehensive on-the-job training and continuous learning opportunities.
• Friendly, supportive, and collaborative working environment.
• Exposure to insurance claims management, customer service, and industry best practices.