Chief Operating Officer - FX Brokerage

Agensi Pekerjaan J-Recruit Sdn Bhd; Kuala Lumpur; On-site; MYR 600,000 - 1,200,000; Full time

Job summary

Agensi Pekerjaan J-Recruit Sdn Bhd is seeking a commercially driven Chief Operating Officer to lead operations across brokerage, compliance, and support functions in Kuala Lumpur.

Working closely with the CEO, you will drive operational excellence, scalable SOPs, client onboarding, KYC/AML, deposits/withdrawals, CRM, and MT5 support.

You will oversee regional expansion into Southeast Asia and other markets, manage 50+ staff, and ensure regulatory compliance across multiple jurisdictions.

Qualifications

• 8+ years of management experience in financial services.
• 3+ years in senior leadership roles in Forex/CFD/Securities/Futures/FinTech.
• Proven track record managing teams of 50+ people.
• Strong knowledge of MT4/MT5, CRM systems, KYC/AML, payments, and regulatory requirements.
• Fluent English and strong stakeholder management skills.

Responsibilities

• Build and execute the company's operational strategy and scalable SOPs.
• Oversee brokerage operations including onboarding, KYC/AML, deposits/withdrawals, CRM, and MT5 support.
• Lead Operations, Customer Service, KYC/AML, Payments, HR, and Finance teams.
• Partner with Compliance and Risk to strengthen internal controls and audits.
• Manage global payment partners and optimize deposit/withdrawal turnaround.
• Support regional expansion into Southeast Asia, Japan, Australia, and the Middle East.

Skills

Leadership

Stakeholder management

Financial services

Strategy execution

People management

Education

Bachelor's degree in Business/Finance/Economics

MBA (plus)

Tools

MT4/MT5

CRM systems

KYC/AML

Payment operations

Job description

Chief Operating Officer (COO) — Kuala Lumpur (Regional)

We're a rapidly growing international financial services group looking for a commercially driven COO to lead operations across our brokerage, compliance, and support functions. Working closely with the CEO, you'll drive operational excellence and scalable growth across multiple jurisdictions in Forex, CFD, Multi-Asset Brokerage, Securities, Futures, or FinTech.

What You'll Do

• Build and execute the company's operational strategy and scalable SOPs
• Oversee brokerage operations — client onboarding, KYC/AML, deposits/withdrawals, CRM, and MT5 support
• Lead Operations, Customer Service, KYC/AML, Payments, HR, and Finance teams
• Partner with Compliance and Risk to strengthen internal controls and support audits
• Manage global payment partners and optimize deposit/withdrawal turnaround
• Support regional expansion into Southeast Asia, Japan, Australia, and the Middle East

What You'll Need

• Bachelor's degree in Business, Finance, Economics, or related field (MBA a plus)
• 8+ years of management experience in financial services, including 3+ years in senior leadership within Forex/CFD/Securities/Futures/FinTech
• Proven track record managing teams of 50+
• Strong knowledge of MT4/MT5, CRM systems, KYC/AML, payment operations, and international regulatory requirements
• Fluent English and strong stakeholder management skills

Nice to Have

• Background with international Forex/CFD brokers, multi-asset platforms, or licensed financial institutions
• Experience covering Southeast Asia, Japan, Australia, or the Middle East