CHIEF OPERATING OFFICER (COO)

INTEGRA HEALTHCARE TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 250,000 - 450,000; Full time

Job summary

Integra Healthcare Technology Sdn Bhd in Kuala Lumpur seeks a seasoned Chief Operating Officer to lead the Rehabilitation Centre's operations, ensure patient-centered care, safety, and service quality, and translate strategy into actionable plans.

You will partner with the Group CEO and Medical Director to drive financial sustainability, workforce development, governance, risk management, and growth, building a high-performance team and aligning operations with regulatory requirements.

Qualifications

• Master's degree in Healthcare Administration, Business Administration, Allied Health, or Health Services Management.
• 10+ years of progressive healthcare management and leadership experience.
• Proven senior operational leadership in rehabilitation, hospital, or healthcare organization.

Responsibilities

• Provide strategic leadership and oversight of the Centre's day-to-day operations.
• Translate organizational strategy into effective operational plans and KPIs.
• Drive operational excellence, productivity, efficiency, and service quality.
• Lead with clinical leaders to ensure high standards of clinical quality and patient safety.
• Manage performance against financial, operational, quality, patient experience, and workforce targets.
• Support budgeting, resource allocation, cost optimization, and growth.

Skills

Strategic leadership

Operations management

Healthcare administration

Strategic planning

Stakeholder management

Budgeting

Education

Master's in Healthcare Administration

Master's in Business Administration

Job description

We are seeking an experienced and strategicChief Operating Officer (COO)to lead the overall operations of our Rehabilitation Centre and drive the delivery of high-quality, safe, patient-centered care.

The COO will translate organizational strategy into operational priorities and measurable results, with accountability acrossservice delivery, operational performance, financial sustainability, patient experience, workforce effectiveness, quality, risk, and business growth.

Working closely with theGroup CEO, Medical Director, and senior leadership team, the COO will play a key role in strengthening operational excellence and positioning the Centre for sustainable growth.

Key Responsibilities

Provide strategic leadership and oversight of the Centre's day-to-day operations.

Translate organizational strategy into effective operational plans, priorities, KPIs, and outcomes.

Drive operational excellence, productivity, efficiency, service quality, and continuous improvement.

Partner with the Medical Director and clinical leaders to ensure high standards ofclinical quality, patient safety, and patient-centered care.

Lead performance against agreedfinancial, operational, quality, patient experience, and workforce targets.

Support budgeting, resource allocation, cost optimization, and sustainable business growth.

Identify and develop opportunities for new services, partnerships, innovation, and organizational growth.

Build a high-performing, engaged, accountable, and capable workforce through effective leadership, talent development, and succession planning.

Ensure stronggovernance, risk management, regulatory compliance, and business continuity.

Establish and monitor organizational KPIs and ensure timely action to address performance gaps.

Build effective relationships with internal and external stakeholders, including regulators, government authorities, healthcare partners, referring physicians, payers, and strategic partners.

Represent the Rehabilitation Centre professionally and support its reputation and strategic objectives.

Requirements

Master's degree inHealthcare Administration, Business Administration, Allied Health, Health Services Management, or a related discipline.

Minimum10 years of progressive healthcare management and leadership experience.

Proven senior operational leadership experience in arehabilitation centre, hospital, allied health, or healthcare organization.

Strong understanding of healthcare operations, clinical governance, quality, patient safety, risk, and regulatory requirements.

Strong financial and business acumen, including budgeting, resource management, and performance management.

Demonstrated ability to lead transformation, manage change, improve performance, and deliver measurable results.

Excellent strategic, analytical, decision-making, communication, stakeholder management, and people leadership skills.

A strong commitment topatient-centered care, service excellence, quality, and continuous improvement.

Leadership Profile

The successful candidate will be a:

Strategic and visionary leader

Results-oriented operator

Commercially and financially astute executive

Change and innovation leader

Collaborative and influential stakeholder manager

People-focused leader who builds high-performing teams

Strong advocate for quality, safety, governance, and patient experience

Integra Healthcare Technology Sdn Bhd (INTEGRA) was incorporated on 7th October 2010. It has been set up as a Special Purpose Vehicle (SPV) company to develop centers for improving the well-being of Malaysians by ensuring it fulfills its responsibility for healthcare specifically in acute care, rehabilitation, and nursing care.

INTEGRA has developed partnerships with Technology and Healthcare Solution providers to find the best business solution to bring the company to greater heights. INTEGRA also is a specialist in technology solutions, delivering high-quality end-to-end services to enterprises and mainly focused on healthcare solutions.

Our rehabilitation centre is a place to heal, rest and learn. The place specializes in medical rehabilitation to transform care and rebuild lives.

We represents the future of rehabilitative care in the country. Its delivery of rehabilitative clinical care and comfort as well as assisted living with the primary purpose of improving physical, mental and social well-being through a broad range of premium support services is well aligned with the growing demand for more specialized medical support services in the country.

In line with commitment through strategic initiatives we are focus on the Return To Work (RTW) program, we strongly believe that the National Network of Rehabilitation Centers is the key to this success.

Integra Healthcare Technology Sdn Bhd (INTEGRA) was incorporated on 7th October 2010. It has been set up as a Special Purpose Vehicle (SPV) company to develop centers for improving the well-being of Malaysians by ensuring it fulfills its responsibility for healthcare specifically in acute care, rehabilitation, and nursing care.

INTEGRA has developed partnerships with Technology and Healthcare Solution providers to find the best business solution to bring the company to greater heights. INTEGRA also is a specialist in technology solutions, delivering high-quality end-to-end services to enterprises and mainly focused on healthcare solutions.

Our rehabilitation centre is a place to heal, rest and learn. The place specializes in medical rehabilitation to transform care and rebuild lives.

We represents the future of rehabilitative care in the country. Its delivery of rehabilitative clinical care and comfort as well as assisted living with the primary purpose of improving physical, mental and social well-being through a broad range of premium support services is well aligned with the growing demand for more specialized medical support services in the country.

In line with commitment through strategic initiatives we are focus on the Return To Work (RTW) program, we strongly believe that the National Network of Rehabilitation Centers is the key to this success.